Customer support & client services Work, Jobs in Magherafelt, Dry (with Salaries)

Customer Service Coordinator
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Support Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Credit Controllers FTC
OASIS Group —Craigavon
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Lead Account Manager
Cooneen Group —Dungannon
- Full-time
- Remote
- Microsoft Excel
- Management
- Military
- Annual leave
- Employee assistance programme
Quick apply
Order to Cash Specialist
OASIS Group —Craigavon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Sales Development Manager
Kalyan hotfood t/a pal pizza limited —Cloughmills
- £25,073 - £56,000 a year
- Part-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Trainee Insurance Broker
J Hatty & Co —Craigavon
- £19,800 - £23,200 a year
- Full-time
- Customer service
- IT
- Financial services
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Business Development Coordinator
Almac Group —Craigavon
- Full-time
- Hybrid work
13d
Technical Support Specialist
Randox Laboratories —Antrim
- Monday to Friday
- Bachelor's degree
- Quality control
- Travel
6d
Order to Cash Specialist - Billing and Credit Control Team
OASIS Group —Craigavon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3h
Product Development Manager
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Referral programme
Quick apply
14d
Functional Specialist - Northern Ireland
Capita Health Assessment Advisory Service —Dungannon
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Cleaning Operative - Bridge service station
BidvestNoonan —Cullybackey
- Part-time
Quick apply
Van Sales Executive
Donnelly Group NI —Derry
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
8d
Retail Security Officer
Bardwood —Cookstown
- £12.71 an hour
- 12 hour shift
Quick apply
Factory Cleaner
Precision Group —Craigavon
- £14.25 an hour
- Full-time
- In-person
- Time management
Quick apply
Personal Activities Leader
Ann's Home Care —Portadown
- £13.10 an hour
- Part-time
- IT
- Communication skills
- Paid training
Spa Therapist - Galgorm
Galgorm —Galgorm
- £13.92 - £17.92 an hour
- Weekend availability
- Hospitality
- Hotel
- Communication skills
13d
Technical Support Team Leader (Packaging Operations)
Almac Group —Craigavon
- Full-time
- Engineering
- Supervising experience
- Project management
- Flexitime
7d
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
6d

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customer support & client services jobs near magherafelt, dry

Customer Service Coordinator

Donnelly Group NI -
Dungannon

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
Upselling
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

We are currently recruiting a Customer Service Coordinators to join our Dungannon Moy Road team.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

About The Role

Responsibilities:

Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
Schedule and manage service appointments, including vehicle drop-offs and collections.
Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services, packages, and retail options where appropriate.
Coordinate with technicians regarding parts ordering and communicate any delays to customers.
Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
Process payments and maintain accurate service records and documentation.

What We’re Looking For

Previous two years experience in a customer facing, or administrative role.
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.

What We Offer

Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Required Criteria

Desired Criteria

Previous Experience in Vehicle Service Department
Previous working experience with targets and selling

Skills Needed

Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed

Quick apply

Refine Your Search

customer support & client services jobs in magherafelt, dry

Customer Service Coordinator

Customer Support Operator

Credit Controllers FTC

Lead Account Manager

Order to Cash Specialist

Sales Development Manager

Trainee Insurance Broker

Business Development Coordinator

Technical Support Specialist

Order to Cash Specialist - Billing and Credit Control Team

Product Development Manager

Functional Specialist - Northern Ireland

Cleaning Operative - Bridge service station

Van Sales Executive

Retail Security Officer

Factory Cleaner

Personal Activities Leader

Spa Therapist - Galgorm

Technical Support Team Leader (Packaging Operations)

Sales Team Leader

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