Role Overview
Due to the continued growth of our retail business, we are looking to expand our customer service team and are looking for a Customer Service / Administrative Assistant. The role is full-time and based in our head office, just off the M55 near Blackpool, with easy vehcle access and free parking.
This is an exciting time to join the company and ideally suited for someone looking to grow within a successful and fast growing digital sales business. Working with a great team, you will be someone who enjoys being in a fast paced retail environment, working collaboratively in a professional team and comfortable using the talephone to resolve customers queries.
We are proud of our Excellent rating on TrustPilot and it is imperative the successful candidate maintains this high level of customer service.
The role requires alternate Saturday working, and some public holidays, with a rota'd midweek day off.
Role Purpose
To provide administrative support to the customer service operation, ensuring effective customer support and delivering outstanding service.
Responsibilities:
- Deliver outstanding customer service
- Ensure aftercare queries are handled effectively, delivering prompt resolutions and a satisfactory outcome for both customers and the company
- Ensure an effect response to customer enquiries via all contact methods (email, telephone, online etc)
- Ensure effective order management, including organising and liaising with couriers
- Maintain a good level of product knowledge
- Provide management for administration tasks associated with customer service
- Provide a high level of accuracy and attention to detail across all performed tasks
- Effectively respond to relevant requests in a timely manner to support all colleagues
Key Skills & Experience:
- At least 2 years relevant experience, preferably in a customer service environment
- Ability to work independently and within agreed timeframe for each task
- Collaborative style, continually willing to support colleagues throughout the business
- Highly numeric with good knowledge of Microsoft Office products, especially Excel
- Excellent attention to detail with a strong work ethic and sense of personal accountability
- Ability to operate in a fast paced commercial environment, working with multiple tasks and priorities
- Good communication skills with the ability to clearly express information with others
- Be enthusiastic, friendly and motivated at all times
Salary:
The advertised salary should be used as a guide. The actual salary will reflect the successful candidate's skills and experience.
Weekends
The role requires alternate Saturday working, and some public holidays.
About Us
Reliant have over 60 years’ experience in supplying the latest home electrical equipment at great prices to retail customers throughout the UK and are proud to do so with first-class customer service.
As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we also deliver, install and support customers with product knowledge throughout the customer journey.
We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Customer service: 2 years (required)
- Call Centre: 1 year (required)
Work Location: In person
