1st line support Work, Jobs in Malmesbury, Wil (with Salaries)

Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Student Trainee Accounts Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,272 a year
- Full-time
- Communication skills
3d
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
12d
Appointment Clerk
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £25,272 a year
- Full-time
10d
Mental Health Rehabilitation Coordinator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Part-time
- Care plans
10d
Security Officer
Securitas UK —Trowbridge
- £13.39 an hour
- Night shift
- Customer service
- Communication skills
- Employee discount
Quick apply
4d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
2d
Reconnect Peer Support Worker
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
14d
Registered Nurse/ Paramedic
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £32,073 - £39,043 a year
- Full-time
2d
Senior Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
4d
Financial Crime Hub Analyst
Edenred —Swindon
- Weekend availability
- Hybrid work
- Data entry
- Organisational skills
- Financial services
Independent Advocate
Swindon Advocacy Movement —Swindon
- From £27,286 a year
- Full-time
- Hybrid work
- Flexitime
- Work from home
Quick apply
Education Mental Health Practitioner
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £32,073 - £39,043 a year
- Full-time
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
Teaching Assistant and MDSA
Grange Infants' School —Swindon
- £32,916 - £45,352 a year
- Part-time
- School
- Employee assistance programme
- Employee discount
9d
Learning Support Assistant
Oasis Community Learning —Bristol
- £19,551 - £26,824 a year
- Full-time
- English
- School
4d
Customer Service Centre Representative 1
EssilorLuxottica —Thornbury
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Annual leave
Call Handler FPCC
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Care experience
- Patient care
6d
Finance Administration Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills

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Service Desk Analyst

Blue Cross
Burford

Quick apply

Job details

Permanent
£24,000 - £26,000 a year
2 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
Driving Licence
Customer service
Windows
Microsoft Office
Driving
IT support
IP networking
Communication skills
Active Directory

Full job description

Description

Contract: Permanent, full time

Salary: £24,000 - £26,000 per annum

Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office)

Closing date: Sunday 28 June 2026

Interview date: 7 & 8 July 2026

Do you enjoy solving problems, helping people and making technology actually work the way it should? If so, this could be the role for you!

We’re looking for an IT Service Desk Analyst to join our Information Services team, where you’ll be one of the friendly, knowledgeable faces of IT across the organisation supporting over 1,000 colleagues across 70 locations. This is a key role supporting colleagues across Blue Cross, ensuring they have the technology and support they need to deliver our vital work.

More about the role

You will provide responsive and effective first and second-line IT support both remotely and face to face, supporting over 1000 users across multiple locations. You will also be involved in installing and maintaining IT equipment, supporting system access, and contributing to projects and continuous improvement activity.

This role is based at our Burford site, with hybrid working in place and a minimum of two days per week in the office. A full UK driving licence is essential, as you will be required to travel to other Blue Cross sites and use fleet vehicles when needed.

What you will be doing

Acting as the first point of contact for IT incidents and service requests
Logging, triaging and resolving issues through the service desk system
Delivering high first contact resolution wherever possible
Escalating issues to the appropriate teams where required
Supporting users remotely, desk side and across multiple sites
Installing, configuring and maintaining IT equipment and software
Maintaining accurate records, procedures and asset information
Supporting system access management in line with policies
Contributing to service improvements and project deployments
Liaising with third party suppliers and internal teams

About you

You will be a highly customer focused individual who takes pride in delivering a professional and supportive service. You will have strong communication skills and be confident working with colleagues at all levels, whether remotely or face to face. With a proactive approach, you will be motivated to resolve issues quickly and effectively while maintaining a positive user experience.

You will be comfortable working both independently and as part of a team, able to manage pressure and prioritise your workload. You will have strong problem-solving skills, with the ability to accurately diagnose and resolve issues or escalate where appropriate. You will also be adaptable, willing to travel to sites, and keen to develop your knowledge as technology evolves.

Essential qualifications, skills, and experience

Good level of customer service skills.
Proven capability in writing clearly, concisely, and professionally for liaising with end-users and compiling technical documentation and instructions.
Demonstrable experience of 1st and 2nd line IT support.
Good support knowledge of Windows 10.
Good support knowledge of Microsoft Office M365.
Experience of administering Active Directory Users and Computers.
Experience of IP networking.
A full driving licence, with the ability to travel to remote sites.
The ability to demonstrate, understanding and apply our Blue Cross values.

Desirable qualifications, skills, and experience

Knowledge of working with Apple MacBook
Experience managing Daktela telephone solutions
ITIL V3 or V4 Foundation Certificate

How to apply

To apply for this role, please submit your application through our careers site and answer the application questions, demonstrating how you meet the essential criteria.

We reserve the right to close this vacancy early should we receive a high volume of applications.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

Quick apply

Refine Your Search

1st line support jobs in malmesbury, wil

Service Desk Analyst

Student Trainee Accounts Assistant

IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.

IT Support Engineer

Appointment Clerk

Mental Health Rehabilitation Coordinator

Security Officer

IT Service Desk Analyst

Reconnect Peer Support Worker

Registered Nurse/ Paramedic

Senior Team Administrator

Financial Crime Hub Analyst

Independent Advocate

Education Mental Health Practitioner

Personal Assistant

Teaching Assistant and MDSA

Learning Support Assistant

Customer Service Centre Representative 1

Call Handler FPCC

Finance Administration Assistant

I want to receive the latest job alerts for 1st line support in malmesbury, wil

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