Patient experience coordinator Work, Jobs in Malvern, Wor (with Salaries)

Patient Experience Coordinator
The MOLE Clinic Ltd —Cheltenham
- £27,000 a year
- Full-time
- GP surgery experience
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
SARC Team Leader
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Part-time
- Communication skills
9d
Donor Carer
NHS Blood and Transplant —Gloucester
- £25,760 - £27,476 a year
- Overtime
- Hospitality
- Customer service
- Annual leave
- Employee assistance programme
1d
Personal Assistant/Coordinator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
1d
Dermatology Biologics Coordinator, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- English
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
3d
Patient Access Officer, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Annual leave
- Employee discount
Activities Co-ordinator
Golden Horizon Care Home —Bewdley
- £12.75 - £13.75 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
6d
Data Co-ordinator, Band 2- Trauma and Orthopaedics
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £25,272 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
11d
Medical Secretary, Band 3- Head & Neck
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Patient care
- Annual leave
11d
Instrument Coordinator
Circle Health Group —Droitwich
- £24,947 a year
- Full-time
- Hospital
- Organisational skills
- Communication skills
- Employee discount
- Life insurance
Community Physiotherapist-Cheltenham
The Caring Physio —Cheltenham
- £41 an hour
- Part-time
Quick apply
Social Care Worker
Choice Care Group —Tewkesbury
- £12.80 an hour
- Weekend availability
- Care plans
- Employee assistance programme
- Life insurance
Dental Hygienist Therapist
PortmanDentex —Evesham
Quick apply

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SARC Team Leader
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
To offer a welcoming, safe and confidential environment for the victim and their families, attending the centre.
£39,959 - £48,117 a year
9d
SARC Embedded Crisis Worker
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
The post holder will receive and respond to telephone enquiries, via the SARC 24-hour advice line. To offer a welcoming, safe and confidential environment for…
£32,073 - £39,043 a year
9d

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Patient Experience Coordinator

The MOLE Clinic Ltd -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free flu jabs
Annual leave
Company pension
Private medical insurance
Employee discount
Referral programme
Sick pay

Qualifications

GP surgery experience
Microsoft Office
Organisational skills
Leadership
Office experience

Full job description

Job Title: Patient Experience Coordinator

Starting Salary: £27,000 per annum FTE plus Monthly Bonuses (around £2,500 pa FTE)

Experience: Experience in customer facing role is essential, in private healthcare setting desirable

Start Date: June 2026

About The MOLE Clinic

The MOLE Clinic is one of the UK's leading providers of skin cancer screening and mole removal, with clinics across London and the South East. We hold a CQC Good rating, use the latest diagnostic technology, and work with some of the country's most respected dermatologists and plastic surgeons.

Our patients come to us at a vulnerable moment. They may be worried. They deserve a first-class experience from the moment they walk through the door — and that's where you come in.

The Role

As a Patient Experience Coordinator, you are the face of The MOLE Clinic. You set the tone for every patient's visit — from their first phone call to the moment they leave the clinic — and you take personal ownership of the standard of care they receive.

This is a role for someone who understands that exceptional patient experience isn't incidental to a private clinic's success; it's central to it. You'll work closely with the Clinic Manager and Assistant Clinic Manager, keeping daily operations running smoothly while ensuring every patient interaction reflects the professionalism and warmth The MOLE Clinic is known for.

This role suits people who've built their career around delivering genuinely high standards — whether in private healthcare, premium hospitality, or another environment where the quality of the human interaction matters.

What You'll Do

Own the patient experience end-to-end — welcoming, guiding, and supporting patients throughout their visit
Manage appointment bookings and patient queries by phone, email, and in person
Process payments and invoices accurately
Maintain clinical records and support stock management
Support the clinic management team with day-to-day operations
Uphold confidentiality, compliance, and the high standards expected in a CQC-registered clinic

What We're Looking For

We care about attitude as much as experience. The right person instinctively understands that patients in a private healthcare setting expect more — and delivers it without being asked.

Essential:

Proven experience in a customer-facing or patient-facing role where standards were high
Genuinely warm and professional manner — in person and on the phone
Strong organisational skills; you can manage competing priorities without dropping the ball
Comfortable with administration, systems, and attention to detail
Calm under pressure and solutions-focused

Desirable:

Experience in a private clinic, GP practice, or other healthcare environment
Familiarity with medical booking or practice management software
Proficiency in Microsoft Office

If you're coming from an NHS background and looking to move into private healthcare, you're welcome to apply — but please be aware that the pace, patient expectations, and commercial environment are distinct. We're looking for people who are energised by that difference.

What We Offer

Salary: Competitive salary
Bonus: Monthly performance bonus (approx. £2,500 per year FTE)
Annual leave: 25 days plus bank holidays — and your birthday off
Private Medical Insurance from day one
Company pension scheme
Company sick pay
Friends and family discount on treatments
Employee referral scheme
Eyecare vouchers and annual flu vaccination

Our Culture

We're a growing business in a national expansion phase. We're looking for people who want to grow with us — who bring energy, take ownership, and genuinely care about the patients they serve. Patient Experience Coordinators who demonstrate initiative and leadership have a natural path into senior and management roles as we open new clinics.

How to Apply

Please apply with your CV and a short note explaining why this role appeals to you and what you'd bring to The MOLE Clinic team. Applications without a covering note will not be progressed.

The MOLE Clinic is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Company pension
Employee discount
Free flu jabs
Private medical insurance
Referral programme
Sick pay

Application question(s):

How long is your notice period?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient experience coordinator jobs in malvern, wor

Patient Experience Coordinator

SARC Team Leader

Donor Carer

Personal Assistant/Coordinator

Dermatology Biologics Coordinator, Band 3

Patient Access Officer, Band 3

Activities Co-ordinator

Data Co-ordinator, Band 2- Trauma and Orthopaedics

Medical Secretary, Band 3- Head & Neck

Instrument Coordinator

Community Physiotherapist-Cheltenham

Social Care Worker

Dental Hygienist Therapist

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