Key account desk advisor Work, Jobs in Manchester, Eng (with Salaries)

Key Account Desk Advisor
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Success and Retention Manager
DMS Digital group Ltd —Manchester
- £30,000 - £40,000 a year
- Driving
- Travel
- IT
Customer Success and Retention Manager
The DMS Digital Group —Bolton
- £30,000 - £40,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
- Employee discount
Quick apply
Business Tax Manager/Senior Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- IT

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Customer Success and Retention Manager
DMS Digital group Ltd —Manchester
You will regularly visit customer sites, attend review meetings, support customer events and work alongside our Account Management, Service Desk, Technical…
£30,000 - £40,000 a year
Customer Success and Retention Manager
The DMS Digital Group —Bolton
You will regularly visit customer sites, attend review meetings, support customer events and work alongside our Account Management, Service Desk, Technical…
£30,000 - £40,000 a year
Quick apply

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key account desk advisor jobs near manchester, eng

Key Account Desk Advisor

Johnson Controls -
Manchester

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Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Customer service
B2B
Communication skills
Time management

Full job description

This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.

What we offer

Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

Manage and respond to FM enquiries across phone, email, and digital channels
Resolve complaints and feedback at first contact or escalate appropriately
Collaborate with internal teams to troubleshoot and resolve service issues
Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
Support daily routines and contribute to continuous service improvement

What We Look For

Clear and confident communication skills
Strong time management and multitasking abilities
Experience in fast-paced environments and B2B customer service
A collaborative mindset and solution-oriented approach
Familiarity with FM operations and large corporate clients (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

#LI-MS2

#LI-Hybrid

#ADTcustomerservice

Apply Now

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key account desk advisor jobs in manchester, eng

Key Account Desk Advisor

Customer Success and Retention Manager

Customer Success and Retention Manager

Business Tax Manager/Senior Manager

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