support analyst Work, Jobs in manchester, gtm (with Salaries)

2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
8d
Business Analyst - 12 Month Fixed Term
Flair Rugs —Glossop
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Agile
- Free parking
- Employee discount
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Intelligence Analyst
DWF —Manchester
- Full-time
- Hybrid work
- IT
- Communication skills
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
12d
KYC Analyst
Movera —Stockport
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
5d
Test Analyst
Core Outcome Solutions Limited —Manchester
- £35,000 - £44,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
5d
Support Analyst
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- Computer networking
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
2d
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
Change Analyst
NRG —Manchester
- Software development
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
12d
Junior QA Analyst
Pimberly Software Development —Manchester
- £24,420 - £30,000 a year
- Full-time
- Agile
- In-person
- Communication skills
- Work from home
- Life insurance
Quick apply
5d
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
14d
Business Analyst
Freshfields —Manchester
- Full-time
- Azure
- Analysis skills
- Agile
5d
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £48,131 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Data Analyst
Autotrader —Manchester
- £35,000 - £60,000 a year
- SQL
- Care plans
- Python
Assistant Data Analyst (Airlock)
UK Biobank —Stockport
- £30,599 a year
- Monday to Friday
- Hybrid work
- IT
- In-person
- Python
- Free parking
- Annual leave
Supply Chain Analyst
Co-op —Manchester
- £35,500 - £38,500 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
13d

I want to receive the latest job alerts for support analyst in manchester, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line IT Support Analyst

Mission Mars (Head Office) -
Manchester

Quick apply

Job details

Full-time
£30,000 - £32,000 a year
8 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality
Driving Licence
Azure
Continuous improvement
Driving
CompTIA Network+
IT support
Communication skills
Active Directory
CompTIA A+

Full job description

£30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly)

2nd Line IT Support Analyst - Mission Mars

Location:Office Based, Mission Mars Support Centre - Manchester City Centre (with travel to sites as required)

Reporting To:IT Manager

Salary:£30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly)

Role Overview

We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues,ensuring systems remain operational and colleagues receive excellent IT support.

You will provide 2nd line support across a range of systems,applications,devices,and network infrastructure,helping to maintain reliable IT services within a fast-paced and customer-focused business

This role requires strong technical knowledge,excellent communication skills,and the ability to work effectively in a guest focused hospitality environment where service continuity is essential.

Key Responsibilities

Technical Support:

Provide 2nd line support for hardware,software,networking,and business applications.
Support desktop,laptop,mobile,EPOS,printer,and peripheral devices.
Diagnose and resolve Microsoft 365,Windows,and user account issues.
Maintain and support Active Directory,Azure AD,and group policies.
Assist with server administration,patching,and system monitoring.
Support telephony and communications systems.
Support hospitality-specific systems including:EPOS systems,Booking and reservation platforms,Food delivery services
Ensure business-critical systems remain operational during trading hours.
Liaise with third-party vendors for issue resolution and maintenance.
Manage support tickets within agreed SLAs.
Document fixes,procedures,and troubleshooting steps.
Escalate major incidents appropriately.
Provide excellent customer service to non-technical users.
Build positive relationships with operational teams and site managers.

Skills & Experience Required

Essential:

Previous experience in a 2nd line IT support role.
Strong knowledge of:
Microsoft 365
Active Directory / Azure AD
Networking fundamentals (Unifi/Draytek)
Hardware troubleshooting
Experience supporting multiple sites or remote users.
Experience with ticketing systems
Enthusiastic and eager to learn
Team player with a positive attitude
Organised and detail-oriented
Able to remain calm under pressure
Passionate about technology and continuous improvement

Desirable:

Experience working in hospitality in either a guest facing or office support role
Experience with EPOS systems
Full UK driving licence

Qualifications

Candidates must either:

Have already started a recognised technical qualification or certification or be part-qualified in a relevant technical discipline such as:

CompTIA A+
CompTIA Network+
Microsoft Certifications
ITIL
HND/HNC or Degree in IT,Computing,or related field

What’s in it for you

Competitive salary + bonus scheme of up to 30% per annum (paid quarterly)
Pension scheme
Loyalty bonus
50% discount on food & drink at all Mission Mars venues
Free or discounted tickets to gigs and events at Albert Hall
Wellbeing support & employee assistance programmes
A vibrant,collaborative office culture with regular socials and events
Real opportunities for growth in a fast-growing,ambitious business

At Mission Mars,we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview,just let us know on [email protected]

Quick apply

Refine Your Search

support analyst jobs in manchester, gtm

2nd Line IT Support Analyst

Business Analyst - 12 Month Fixed Term

Specialist Support Analyst

Intelligence Analyst

Reporting and Insight Analyst

KYC Analyst

Test Analyst

Support Analyst

1st line Service Desk Analyst

KYC Analyst

Change Analyst

Junior Cyber Security Analyst

Junior QA Analyst

2nd Line Support Analyst

Business Analyst

System Analyst

Senior Reporting and Insights Analyst

Data Analyst

Assistant Data Analyst (Airlock)

Supply Chain Analyst

I want to receive the latest job alerts for support analyst in manchester, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected