1st line support Work, Jobs in Marchington, Sts (with Salaries)

JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
7d
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
5d
Future Focus Mental Health Recovery Worker
Burton and District Mind —Tamworth
- £13.65 an hour
- Part-time
- Microsoft Office
- Patient care
- In-person
- Annual leave
- Work from home
Quick apply
3d
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
6d
Secretary/PA
Rolls-Royce —Derby
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
12d
Learning Support Practitioner
Windsor Academy Trust —Stoke-on-Trent
- £21,758 - £22,810 a year
- Call to connect
- School
5d
Behaviour Engagement Specialist
Windsor Academy Trust —Stoke-on-Trent
- £24,927 - £26,601 a year
- Monday to Friday
- School
2d
Apprentice Receptionist/Administrator
Windsor Academy Trust —Stoke-on-Trent
- £8.00 - £10.85 an hour
- Full-time
- School
2d
People and Culture Business Partner Lead
Mortgage Advice Bureau —Derby
- Up to £80,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
People and Culture Business Partner (Fixed Term Contract)
Mortgage Advice Bureau —Derby
- Up to £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Casual Premium Host
Legends Global (Europe) —Derby
- Weekend availability
- Sales
- Communication skills
Quick apply
Junior Management Accountant
Mortgage Advice Bureau —Derby
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
IT Manager (IT, Cyber Security & Systems Development)
Devon and Cornwall Railways Ltd —Derby
- £50,000 - £60,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Sales
- Business development
- Organisational skills
Head of Football Finance
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Microsoft Excel
- Management
- ERP systems
4d
DB&T Technical Engineer
Veolia ES (UK) Limited —Cannock
- Up to £30,000 a year
- Full-time
- Windows
- Driving
- Annual leave
- Employee discount
Quick apply
10d
Senior Audit Manager (Business and Conduct)
OSB Group —Wolverhampton
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
Fertility Nurse/Sonographer - 12 Month Fixed Term Contract
TFP Fertility —Nottingham
- Weekend availability
- Bachelor's degree
- Computer skills
- Communication skills
- Free parking
Quick apply
Senior QA Engineer
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- APIs
- Annual leave
- Employee discount
Quick apply

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JUNE - 1st Line IT Support Engineer & Retail IT Technician

BubbleIT Solutions Limited
Beeston

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
7 days ago

Benefits

Free parking
Casual dress

Qualifications

ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Sales
Customer service
GCSE
LAN
Windows
DHCP
ITIL
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
VPN

Full job description

Job Overview
We’re an MSP providing IT support to a range of business clients, alongside operating a retail IT store offering computer sales, repairs, and customer support services. We’re looking for a customer-focused 1st Line IT Support Engineer to deliver high-quality remote support, onsite assistance, and in-store technical and customer service.

This is a varied role combining service desk support, field work, and retail responsibilities, ideal for someone who enjoys both technical troubleshooting and face-to-face customer interaction.

A full UK driving licence is essential due to client site visits.

Key Responsibilities MSP / Service Desk Support

Provide 1st line support via phone, email, ticketing system, and remote tools
Log, prioritise, and update support tickets with clear notes and customer updates
Troubleshoot Windows 10/11 issues (performance, logins, user profiles, printers, applications)
Support Microsoft 365: Outlook/Exchange basics, Teams, OneDrive/SharePoint fundamentals, account issues
Manage day-to-day user administration: password resets, MFA, user/group access (Active Directory / Entra ID basics)
Assist with onboarding/offboarding: account setup, device setup, permissions, and user guidance
Carry out onsite visits for desk-side support, installs, hardware swaps, and troubleshooting
Build/rebuild devices using standard images and documented processes
Perform basic networking checks: Wi-Fi/LAN connectivity, VPN access, DNS/DHCP basics; capture diagnostics
Follow security and verification processes and report suspicious emails/incidents promptly
Maintain and improve documentation/knowledge base articles

Retail Store & Workshop Responsibilities

Provide front-of-house customer service, assisting walk-in customers with IT queries and purchases
Diagnose and carry out hardware and software repairs (e.g., PC/laptop repairs, upgrades, virus removal, OS reinstalls)
Advise customers on appropriate IT products and solutions based on their needs and budget
Handle retail sales, including computers, accessories, and service plans (e.g., support packages, warranties)
Promote and sell managed service plans, support contracts, and add-on services
Manage stock control, including goods in/out, inventory tracking, and stock replenishment
Maintain accurate records of repairs, parts used, and customer interactions
Ensure the retail area and workshop are organised, presentable, and compliant with health & safety standards
Liaise with suppliers for parts ordering, warranties, and returns (RMA processes)
Support pricing, quoting, and invoicing for retail and repair services

Essential Skills & Experience

Experience in a 1st line IT support / service desk role (MSP experience preferred)
Strong customer service and communication skills (both remote and face-to-face)
Experience or confidence working in a retail IT or repair environment
Working knowledge of:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)
Active Directory / Entra ID (Azure AD) basics
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi, TCP/IP)
Basic hardware troubleshooting and repair skills (PCs/laptops)
Confident managing tickets and prioritising workload to meet SLAs
Ability to multitask between support desk, onsite work, and retail customers
Full UK driving licence and willingness to travel to client sites as required

Desirable

Familiarity with RMM/remote support tools (e.g., NinjaOne, ConnectWise, Datto, Kaseya)
Exposure to Intune and device management (basic)
Experience with EPOS/retail systems
Knowledge of common hardware vendors and components
Certifications (or working towards): CompTIA A+/Network+, Microsoft Fundamentals, ITIL
Sales experience, particularly in IT products or service plans

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
Free parking

Education:

GCSE or equivalent (required)

Experience:

IT support: 3 years (required)

Licence/Certification:

UK Driving Licence & Car (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in marchington, sts

JUNE - 1st Line IT Support Engineer & Retail IT Technician

IT Support Technician

Future Focus Mental Health Recovery Worker

IT Support Technician

Secretary/PA

Learning Support Practitioner

Behaviour Engagement Specialist

Apprentice Receptionist/Administrator

People and Culture Business Partner Lead

People and Culture Business Partner (Fixed Term Contract)

Casual Premium Host

Junior Management Accountant

IT Manager (IT, Cyber Security & Systems Development)

SHS Family Support Practitioner (School Based)

Apprenticeships at ASSA ABLOY UK

Head of Football Finance

DB&T Technical Engineer

Senior Audit Manager (Business and Conduct)

Fertility Nurse/Sonographer - 12 Month Fixed Term Contract

Senior QA Engineer

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