Job Description:
Position Overview
The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.
The role operates within a complex delivery model, managing a combination of:
-
Global IT leaders (Infrastructure/Cyber and Data/Applications)
-
Regional IT resources (Europe, China)
-
Multiple MSPs across regions
Success requires the ability to lead through influence, structure, and governance—not direct execution alone.
The IT Manager must transform a fragmented IT landscape into a standardized, data-driven and secure environment, aligned with:
-
Current Divisional IT roadmap
-
ERP standardization (Acumatica)
-
Data platform evolution
-
Cyber and infrastructure modernization
Organizational Scope & Team Leadership
The Division IT Manager leads a hybrid global IT team, including:
-
Direct / Functional Leadership
-
1 Global Infrastructure, IT Operations & Cyber Security Manager
-
1 Global Data Analyst (evolving into Data & Business Applications Lead)
-
Regional IT Resources
-
2 IT resources in Slovenia (applications, ERP support, operations)
-
1 IT Specialist in China
-
External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia
Leadership Expectations
The Division IT Manager must:
-
Define clear roles, responsibilities, and accountability model across all resources
-
Eliminate overlap and inefficiencies currently visible across IT activities
-
Establish a scalable “hub-and-spoke” IT operating model
-
Drive alignment between: Internal IT, Segment IT, MSP partners
-
Ensure: global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles.
Core Responsibilities
1. IT Strategy, Governance & Operating Model
-
Own the division IT strategy and ITW Front-to-Back execution roadmap
-
Establish a clear IT operating model across global and regional teams
-
Define governance across: data, ERP, Cyber, Infrastructure
-
Implement structured reporting and performance tracking across all IT layers
-
Ensure strict adherence to 80/20 prioritization discipline
2. ERP Modernization Leadership (Global Accountability)
-
Lead the global Acumatica rollout across all sites
-
Govern ERP standardization, eliminating: legacy systems, site-specific deviations
-
Ensure ERP becomes:
-
Single source of truth for core business processes
-
Foundation for data and analytics
-
Supervise execution through:
-
Data/App Lead
-
Regional IT resources
3. Data & Business Applications Leadership (Critical Capability)
-
Elevate the Data Analyst role (part of the IT team) into a Data & Applications capability leader, providing direction, prioritization, and technical guidance
-
Define and enforce:
-
Data governance and ownership model
-
Enterprise data architecture principles
-
Standardized KPI and reporting framework
-
Lead the design and evolution of the divisional data platform, ensuring:
-
Integration of data across ERP (Acumatica), supply chain, and shop floor systems
-
Elimination of siloed and spreadsheet-based reporting
-
Creation of a single, reliable data foundation for decision making
-
Drive adoption and standardization of key technologies:
-
Power BI as the standard for data visualization and business reporting
-
Modern data platforms (i.e. Microsoft Fabric, Snowflake or equivalent) for:
-
Data ingestion
-
Transformation
-
Storage and analytics
-
APIs and integration frameworks to enable scalable and maintainable system connectivity
-
Python (or equivalent) for:
-
Data engineering
-
Automation
-
Advanced analytics use cases
-
Ensure the Data function delivers practical, business-relevant use cases, including:
-
Forecasting improvement (ML-driven where appropriate)
-
Supply chain and operational visibility
-
Financial and operational KPI standardization
-
Act as functional leader of Data expertise, with the expectation to:
-
Guide, coach, and grow a Data expert within the team
-
Maintain sufficient technical understanding to challenge design decisions
-
Ensure solutions remain simple, scalable, and aligned to business needs (ITW 80/20 mindset)
4. Infrastructure, Cyber & MSP Orchestration
-
Lead through the Global Infra & Cyber Manager, ensuring:
-
Consistent cyber posture across all sites
-
Centralized vulnerability management
-
Standardized infrastructure
-
Address FTB risks:
-
Cyber gaps across multiple sites
-
Aging infrastructure
-
Inconsistent MSP capabilities
-
Drive:
-
Azure migration
-
AD consolidation
-
Network standardization
-
Rationalize MSP landscape:
-
Define clear SLAs
-
Remove underperforming vendors
-
Standardize service delivery
5. Global Delivery & Execution Model
Establish clear accountability across distributed teams.
-
Implementing: standard project governance and consistent delivery framework
-
Ensure execution discipline across: internal team and external providers
-
Balance: centralization (standards, platforms) and local flexibility (business needs)
6. IT Operations (Right-Sized & Optimized)
-
Ensure stable operations across: infrastructure, applications, end-user support
-
Transition non-value-added work to: MSPs and automation
-
Focus internal resources on growth and transformation priorities (AA)
7. Financial & Vendor Management
-
Own: IT budget, investment prioritization, vendor strategy
-
Ensure alignment with: low-cost mindset and value-driven investments
Required Experience & Skills
-
Leadership & Organizational Complexity
-
Experience leading distributed, global IT teams
-
Proven ability to manage:
-
Hybrid teams (internal + MSP)
-
Multi-layered accountability structures
-
Strong governance, prioritization, and decision-making skills
-
ERP & Applications
-
Strong ERP modernization experience
-
Acumatica experience strongly preferred
-
Experience rationalizing multi-ERP environments
-
Data & Analytics
-
Strong experience building and scaling:
-
Data architectures and data platforms
-
End-to-end data pipelines (ingestion > transformation > visualization)
-
Hands-on understanding (not necessarily deep execution) of:
-
Power BI (data modeling, semantic layers, KPI standardization)
-
Modern data platforms:
-
Microsoft Fabric (preferred) or
-
Snowflake / equivalent cloud data platforms
-
Data integration patterns, including:
-
Programming and data manipulation (Python, SQL)
-
Proven ability to:
-
Transition organizations from fragmented reporting to standardized data-driven decision making
-
Drive business adoption of data, not just technical implementation
-
Experience leading or managing data specialists or analytics teams, including:
-
Setting priorities
-
Providing architectural direction
-
Ensuring alignment with business outcomes
-
Cyber & Infrastructure
-
Experience managing cyber risk across multiple sites and vendors
-
Strong understanding of:
-
Cloud transformation
-
Security frameworks
-
Infrastructure standardization
-
Execution & Transformation - proven track record of:
-
Delivering transformation in complex environments
-
Driving standardization and simplification
-
Strong change management capability
Success Profile
The ideal candidate:
-
Is a true orchestrator, not a hands-on technician
-
Has experience in global, multi-site manufacturing environments
-
Can manage complex delivery models (internal + MSP + regional IT)
-
Drives simplification, accountability, and measurable outcomes
-
Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer)
Key Outcomes
Within 12–18 months, the Division IT Manager will:
-
Establish a clear and scalable IT operating model
-
Stabilize and progress Acumatica global rollout
-
Deliver data visibility improvements across all key functions
-
Improve cybersecurity coverage across all sites
-
Rationalize and optimize:
-
MSP landscape
-
Infrastructure footprint
-
Build a high-performing IT leadership layer (Infra + Data/Apps)
