Transport Administrator
To provide the primary point of contact for all transport issues arising and carry out administrative duties in order to help the depot meets its administrative responsibilities and provide a professional customer service.
Accountabilities – may include but not limited to:
- Carry out administrative and reporting duties to help the depot meet its legislative and corporate governance requirements 2
- Effective handling of calls/emails to provide administrative support within agreed parameters or to escalate issues outside these parameters to the Transport Manager
- Utilise data input using the appropriate electronic systems
- Manage the effective storage of records, physical of electronic to ensure efficient location of records
- Liaise with the other departments to ensure effective communication and distribution of information to support the achievement of depot targets
- Manage the collation of data in respect of any system tools to add value department, eg Microlise
- Support transport supervisors/manager in any tasks that are necessary to support the effective running of the transport department
- To be aware of the current list of TLC customers and ensure that they are managed effectively throughout the delivery or order process in order to improve the quality of service to these customers
- To action and manage administrative duties as directed (e.g. Welcome Pack process) in order to ensure customers receive the necessary level of care
Measures & Key Performance Indicators(How performance against the job accountabilities above will be measured – a KPI may cover more than one accountability)
- Delivering Service Excellence to the customer
- All service level agreements are met and agreed processes are complied with
Challenges/Decision makingTypical challenges faced in the role and decisions needing to be made by jobholder
- Deciding the most cost effective and efficient way of resolving administrative issues to the Department requirements
- Offering an appropriate resolution within set parameters and consultation where appropriate or escalating issues as appropriate
Jobholder requirements (Knowledge, skills and key behaviours)Requirements for qualifications, specialist knowledge, skills or key behaviours the jobholder will need to demonstrate to do the job effectively.
- Organisational skills
- Experience and understanding of the food distribution market place
- Experience in dealing with cash transactions.
- Commercial awareness
- Competent in the use of I.T. eg Outlook, Word and Excel)
- Internal processes
- Communication skills by telephone and email
- Interpersonal and influencing skills • Attention to detail – the ability to record accurate information
- Conscientious
- Ability to be effective under pressure
Behaviour requirements (NB. added following the evaluation)
Care - Take pride in what you do, no matter what you do:
- Caring about our customers and colleagues
- Being accountable and taking ownership to find great solutions
- Having passion for what you do and who you do it for
- Caring about the details
Share - Work together to make great things happen:
- Keeping colleagues and customers informed and connected
- Involving the right people at the right time
- Collaborating across teams to achieve the same goals
- Being ‘joined up in your approach
Dare - Take brave steps to achieve extraordinary results:
- Making bold decisions
- Challenging the status quo and having conviction in what you know is right for the business
- Being innovative and proactive in how you approach things
- Not being afraid to invest time in things that add value
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
The essentials
- 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
- A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn - access to up to 20% of your pay before payday.
- Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!
