1st line support Work, Jobs in Market Drayton, Sts (with Salaries)

IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
Quick apply
Apprentice Receptionist/Administrator
Windsor Academy Trust —Stoke-on-Trent
- £8.00 - £10.85 an hour
- Full-time
- School
2h
IT Administrator
Morris & Company Limited —Shrewsbury
- £30,000 - £35,000 a year
- Full-time
- Computer Science
- SharePoint
- In-person
Quick apply
3d
Behaviour Engagement Specialist
Windsor Academy Trust —Stoke-on-Trent
- £24,927 - £26,601 a year
- Monday to Friday
- School
2h
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
9d
Teaching Assistant
Shavington Academy —Crewe
- £15,392 - £16,406 a year
- Working with children
- In-person
- Teaching
- Free parking
Quick apply
Learning Support Practitioner
Windsor Academy Trust —Stoke-on-Trent
- £21,758 - £22,810 a year
- Call to connect
- School
3d
Maintenance Technician
Magna —Telford
- Full-time
- Schematics
- Computer literacy
- Engineering
Senior Audit Manager (Business and Conduct)
OSB Group —Wolverhampton
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
Maintenance Technician
Magna International —Telford
- Schematics
- Computer literacy
- Engineering
Quick apply
Swim Teacher (Qualified) - Part Time
Everybody Health & Leisure —Congleton
- £26,761.40 a year
- Part-time
- Organisational skills
- Communication skills
- Teaching
- Employee discount

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1st Line Service Desk Operative
Sigma Connected Group —Birmingham
You will process IT incidents and requests (tickets), ensuring they are prioritized in line with business agreements and managed in a courteous and timely…
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1st Line Service Desk Analyst
SDI —Birmingham
Logging all calls via ServiceNow and resolving or triaging appropriately. If you have basic IT knowledge with a strong customer service attitude but are…
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IT Support Apprentice

Epwin Group PLC -
Telford

Quick apply

Job details

Full-time

Qualifications

Management
English
Leadership

Full job description

Hours of Work: Monday-Friday (35 hrs per week)

Job Purpose:

To provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users. Work closely with all areas of the business to support daily operations.

Promote and develop use of the ICT systems to generate efficiency improvements.

Key Accountabilities:

To provide 1st line support to all requests logged through the ICT Helpdesk system, as detailed below:

PC hardware and Desktop operating systems
Desktop software applications
Peripherals, such as, printers, telephones, etc.
Mobile device support
New equipment ordering and installation
Phone System administration and support
Promote cyber security awareness when dealing with requests
Management of ICT Storage room and consumables inventory levels
Asset management via the ICT Helpdesk system, to include software monitoring.
Escalation to 3rd party support and ensuring the request is resolved within agreed service levels.
Operate within a safe, healthy and environmentally responsible manner.
Creation of any documentation required to support the ICT change control process and internal procedures.
Ensuring that all areas of the ICT department are presented in a professional and organised manner.
Any additional tasks/projects, as requested by the Senior ICT Engineers and the ICT leadership team.

Key Experiences and Skills Required:

Microsoft 365 applications
Windows 11 OS
General PC Support
Basic PC hardware and peripheral repairs
Capable of clear and accurate communication, both written and verbal.

Desirables Skills, Qualifications and Experience Required:

Five GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.

Personal Attributes:

Action orientated – Able to deal with problems in appropriate time frames
Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders

Quick apply

Refine Your Search

1st line support jobs in market drayton, sts

IT Support Apprentice

Apprentice Receptionist/Administrator

IT Administrator

Behaviour Engagement Specialist

Apprentice ICT Support Officer

Teaching Assistant

Learning Support Practitioner

Maintenance Technician

Senior Audit Manager (Business and Conduct)

Maintenance Technician

Swim Teacher (Qualified) - Part Time

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