Service desk Work, Jobs in Market Harborough (with Salaries)

1st Line IT Support Handler
SinglePointCalls Ltd —Daventry
- £27,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Entry Level Service desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
6d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Receptionist - Evenings - SEPTEMBER START
The Bedford College Group —Corby
- £24,552 - £26,754 a year
- Customer service
- Organisational skills
- Front desk
7d
Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
4d
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
- Customer service
Evening Receptionist
The Bedford College Group —Kettering
- £24,552 - £26,754 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
5d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Administration Assistant
Christ the King Catholic Voluntary Academy —Leicester
- £13,005 - £13,418 a year
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
7d
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Service Desk Team Leader
Simplify Group —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Free parking
- Employee discount
Quick apply
15h
Field Engineer
PCS Business Systems —Kettering
- English
- Organisational skills
- IT
- Work from home
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills
7d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
6d
Service Operations Team Lead
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- IT
- Employee assistance programme
- Employee discount
ERP Specialist
Brush Group —Loughborough
- Hybrid work
- SQL
- Software development
- Employee assistance programme
- Life insurance

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1st Line IT Support Handler

SinglePointCalls Ltd
Daventry

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ConnectWise
Microsoft Outlook
Customer service
English
Active Directory
CompTIA A+
VPN

Full job description

Job title: 1st Line IT Support Handler Company: SinglePoint Calls Ltd Location: Daventry NN11 4GD (in person) Salary: £27,000.00 to £30,000.00 per year Job type: Full-time, Permanent Schedule: Monday to Friday, day shift Work authorisation: United Kingdom (required)

About SinglePoint

SinglePoint Calls Ltd is a Daventry-based call handling and IT support business. Around 40 of us work under one roof on Vicar Lane, answering calls for hundreds of UK businesses across legal, professional services, e-commerce, trades and IT.

Our IT support desk works for UK Managed Service Providers on a white label basis. We are Cyber Essentials certified and hold ISO 27001 and ISO 9001 accreditations.

The role

You will sit on our IT support desk in Daventry, answering inbound calls from end users at our MSP partners' clients. Most calls you will resolve yourself on the line. The rest you will log cleanly and pass back to the partner's engineers with everything they need to pick it up.

Typical fixes you will handle:

Password resets and account unlocks
MFA resets and re-enrolment
Account creation and basic permission or security group changes
PC reboots and the classic "turn it off and on again"
Outlook profile fixes, signature changes, missing email panics
Printer queue clears, default printer changes, basic driver reinstalls
Monitor, dock and peripheral problems
Browser cache clears and password manager unlocks
VPN reconnects, Teams and Zoom basic fixes

You will work in PSA platforms including Halo, HaloPSA, ConnectWise, Autotask, Atera, Syncro, ServiceDesk Plus and Freshservice. Full training is given.

What we need from you

A confident telephone manner and clear written English
Solid working knowledge of Windows, Microsoft 365, Outlook and Teams
A basic grasp of Active Directory or Entra ID concepts
Comfort troubleshooting common end user problems
Patience under pressure and the reliability to turn up on shift
Right to work in the UK

Nice to have

Previous MSP service desk experience
Hands-on time with any of the PSA platforms we use
CompTIA A+, Microsoft 365 Fundamentals or a similar qualification
Call centre, contact centre or customer service background

What you get

£27,000 to £30,000 per year, depending on experience
Full-time, permanent contract
Head office role in Daventry, with free on-site parking
28 days holiday including bank holidays
Workplace pension
Full training on every system and partner we work with
Genuine progression as the IT desk grows
A team of around 40 in one building, in Daventry

How to apply

Apply through Indeed or send your CV to [email protected] with "1st Line IT Support Handler" in the subject line. Short telephone interview first, then a face-to-face interview at our Daventry office.

Job Type: Full-time Pay: £27,000.00 to £30,000.00 per year

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in market harborough

1st Line IT Support Handler

IT Service Desk Analyst

Entry Level Service desk Engineer

Support Engineer - Mobile (Northamptonshire)

Receptionist - Evenings - SEPTEMBER START

Technical Service Desk Advisor

Technical Support Manager

Customer Service Desk Co-ordinator

Evening Receptionist

Help Desk Engineer

Administration Assistant

IT Service Desk Technician

IT Service Desk Team Leader

Field Engineer

Customer Care Champion - Call Handler

IT Service Desk Specialist

Customer Services Manager

Regional Support Engineer

Service Operations Team Lead

ERP Specialist

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