The team youll be working with:
As a Modern Workplace Technical Architect, you will be responsible for contribution to design and implementation of the Modern Device and EUC solutions. With particular focus and emphasis placed upon modern management of end user devices.
The role will involve working across our Managed Services clients (likely dedicated to a single account) whilst supporting, coaching, and developing junior members of the Workplace Team.
This role will exist within NTT DATA Managed Services and will report into an aligned Senior Solution Lead.
NTT DATA encourage a work where it works best ethos, however travel to NTT DATA offices (Birmingham / London) and client sites (Throughout the UK) for meetings and to fulfil on-site project requirements will be required when necessary.
Other responsibilities will include:
- Provide our diverse range of customers with agnostic, industry-leading advice, and expertise to help them select the right technology solutions and make the most of them
- Assist with enhanced user experiences and digital workspace transformation projects
- Act as a senior engineer within the Modern Workplace team
- Produce high quality technical documentation and support solution leads with design input
- Support the smooth handover of projects as part of a delivery team and acting as an escalation point
- Explain and promote the features and benefits of solutions to internal and external customers
What youll be doing:
As part of this Modern Workplace role, you will be involved in creating, maintaining and supporting all aspects of End User Compute and Modern Workplace solutions for enterprise clients. You will have a natural aptitude to forming strong relationships with the client. Given the nature of our Managed Service clients and sectors you may be required to obtain security clearance.
Furthermore, you will:
- Work with the Solution Leads in all aspects of End User Compute and act as an SME in your specialised areas of Modern Device Management
- Be able to prove previous experience of managing junior EUC engineers
- Technical design, administration and advisory for modern device management
- Have solid knowledge of Microsoft Endpoint Management solutions such as Microsoft Intune & Windows Autopilot
- A proven background in application packaging and deployment utilising methods from scripts to MSIX
- Have a solid understanding and capability towards PowerShell and independence in creating scripts & automations
- A solid understanding and practical experience of Active Directory & Entra ID
- Be versed in Microsoft security products and features, recommending the proper usage and configuration of them
- Core knowledge and understanding of the wider Microsoft 365 stack, such as Teams, SharePoint, Exchange & Power Platform
- Take part in pre-issue/post-issue peer reviews, utilising your expertise and up-to-date knowledge to advise on remediation plans
- Organise the implementation through constant improvement of information systems, data handing, processes/procedures, organisation, and equipment
- Utilise your excellent communication skills to interface with the client and internal customers
- Ensure you develop yourself through offered training and collaborative forums to stay up to date with emerging Microsoft capabilities to ensure you are offering nothing short of excellence
What experience youll bring:
- Extensive experience across Modern Device Management and M365 coupled with a relevant longstanding background in broader End User Compute
- Demonstrable technical understanding of multiple aspects of M365, examples include:
Teams, Intune, M365, Conditional Access, Licencing etc.
- Ability to take technical lead on projects and self sufficient in listing tasks required.
- Experience contributing to designs and managing change controls
- Must be an excellent team player & collaborator
- Excellent documentation skills are mandatory
- Highly committed, motivated, and self-starter must be able to give themselves directions rather than waiting for a steer from above
- Ability to work with a diverse group of technically experienced resources
Desirable:
- Prior experience of working in a multi-vendor environment is extremely desirable
- Ownership of Device Builds and technical ownership of the end user experience
- Naturally applies systems thinking to spot automation opportunities, improve component parts, and turn incremental gains into broader, measurable outcomes.
- Competent with Scripting & Automation tools such as PowerShell & Power Automate
- Relevant Microsoft 365 certifications
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R Make this the place where you belong, learn, and build your network. Make this the place whereyougrow.
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