CompanyProfile
CBRE is theglobal leader in real estate services and leverages the industry's mostpowerful knowledge base to meet the commercial real estate needs of its clientsworldwide. Our vision is to be the preeminent, vertically integrated, globallycapable real estate service firm. Globally we employ over 100,000 employees andoperate in 48 countries.
Job Title: Contractsupport
CBRE Global Workplace Solutions is a leading globalprovider of integrated facilities and corporate real estate management. We arerecruiting a Contract Support to join our team on a contract in Maidenhead.
The main feature of this role willbe to provide exceptional customer service and business support in order tocontribute to the continued growth and success of the Business Unit.Understanding, anticipating and delivering to customer needs, achieving resultswithin quality and time constraints.
RESPONSIBILITIES
Providing support to the client andanswer calls and emails in a professional and timely manner
Determine the nature, priority offaults based on information provided by the client
Liaise closely with site teams andhead office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drivethem to attend within required SLA’s
Driving the engineering team toattend to all callouts within required SLA’s
To obtain a comprehensiveunderstanding of the scope of the contract and ensure that all work is carriedout in accordance to the contract scope and not outside of this
Raise and assign work orders torelevant resources
Actively identify and implementinnovation across the contract to enhance performance and continue to meet clientexpectations
Promote and maintain CBRE culturethroughout teams
Monitoring calls received from thecustomer through to call completion and updating records
Allocation of internal engineers tocall outs and maintenance visits, driving the engineering team to attend to allcallouts within required SLA’s.
Ensure QHSE documentation ismaintained and readily available using company systems
Manage system as a key user on siteincluding PPM records, reactives and reporting
Maintain people records such as newstarters, leavers, general staff changes, contact details, etc
Effective communication with alllevels of internal teams and external customers
Familiar with daily operations andthe specific scope of the contract
Undertake any other duties asrequested by the Contract Manager, Lead Contract Support, or Finance &Contract Support Manager
PERSON SPECIFICATION
Education
Good basic education to GCSE (orequivalent standard), which will include an English and Maths qualification.
Education to A-Level/HNC standardwould be beneficial
Training
Very proficient in the use ofOutlook, Word, Excel, Access and PowerPoint.Excel skills to include basic functions, v-lookups, etc.
Experience of using Dynamics,Concept, Maximo.
Experience
Experience of a similar customerfacing role in a medium-sized business.
Well-developed communication skillsenabling the individual to work with Senior Managers, clients, suppliers, andstaff of all levels and abilities.
Aptitudes
Excellent command of the Englishlanguage demonstrated through good verbal and written communication.
Must be detail conscious, accurateand methodical in approach.
Strong organizational andcommunication skills
Able to work systematically and useown initiative.
Able to work on more than one taskat any given time.
Must demonstrate stronginterpersonal skills and be able to work as part of a team as well asindependently.
Character
Must demonstrate a strong sense ofcustomer focus, and promote a sense of team spirit and good morale within theoffice.
Reliable, able to complete workwithin required time frame and manage own deadline requirements.
Calm manner able to work underpressure and against rapidly changing demands and priorities.
Able to work as part of amulti-disciplinary team, providing support to other areas of the business onoccasions, as required.
Ignore
Facilities administrator / CS Admin/ Facilities maintenance coordinator
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Accreditation or degree from a two-year program with emphasis in accounting or finance required plus a minimum of one year accounting or finance experience required. Degree from a four-year college or university program with an emphasis in accounting, finance or related field preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to effectively respond to basic inquiries or requests, and successfully convey and explain system and accounting issues to non-system users.
FINANCIAL KNOWLEDGE
Requires basic knowledge of accounting terms.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to comprehend, analyze, and solve basic problems in standard and non-standard situations. Requires basic analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Advanced organizational skills, attention to detail, and openness to new ideas and procedures.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
