Peoples Ford, Falkirk is seeking a motivated and enthusiastic individual to join the team as a Vehicle Parts Advisor Modern Apprentice.
This Modern Apprenticeship offers a structured pathway into the automotive industry, combining paid employment with Scottish nationally recognised qualifications, enabling you to develop the skills and knowledge required to succeed as a vehicle parts advisor.
Working alongside experienced professionals, you will gain hands-on experience in parts identification, stock control, and customer service, providing a strong foundation for a long-term career in automotive supply chain and parts operations.
- Identify and source automotive parts using electronic catalogues, manuals, and computer systems
- Support customers in person, by telephone, and via email with parts enquiries and orders
- Work closely with service technicians and workshop staff to ensure accurate parts ordering and timely supply
- Receive, check, and organise parts deliveries, ensuring accuracy and quality standards are maintained
- Monitor stock levels, assist with stock checks, and support replenishment activities
- Use point-of-sale systems to process transactions, raise invoices, and update customer records
- Provide product information, pricing, and basic technical guidance to customers
- Handle customer queries and complaints professionally and in line with company procedures
- Follow all processes relating to parts sales, returns, and warranty procedures
- Attend all required training and assessments to build product knowledge, customer service skills, and industry awareness
- 40 hours per week, typically Monday to Friday
- Normal working hours are usually 8:30am – 5:30pm, depending on dealership requirements
- Off-the-job training is delivered as part of the Modern Apprenticeship through a combination of:
- Online learning
- Face-to-face training
- Block release where required
- Apprentices are employed directly by the Ford dealership
- Training may include block release, which could involve travel and overnight stays
- Learning is supported through:
- Practical workplace training
- Classroom and virtual learning
- Ongoing coaching and mentoring
- Training is aligned to SQA / IMI standards, ensuring industry-recognised qualifications and job-ready skills
- Modern Apprenticeship in Supply Chain / Warehousing or Automotive Parts
- SCQF Level 5–6 (framework dependent)
- Typical duration: 12–18 months
- Includes SVQ, core skills (if required), and work-based evidence
- Successful completion provides nationally recognised Scottish qualifications and progression opportunities within the automotive sector
- Apprentices will be paid in line with Scottish Modern Apprenticeship rates, set by the employing dealership
- Opportunities for pay progression as skills and experience develop
- Aged 16+
- National 4 / National 5 (or equivalent) in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
- Strong interest in vehicle parts, stock control, and supply chain operations
- Good attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Willingness to learn and follow workplace procedures
- Basic IT skills
- Working towards or holding a valid driving licence is desirable
Calex UK is the official apprenticeship recruitment and training partner to Ford in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards.
Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
- Applications are assessed against entry and qualification requirements
- Suitable applicants will receive further information by email
- If you do not hear back within 5 working days, please assume your application has been unsuccessful
Applicants must provide evidence of qualifications (National 4 Certificates or above/ or equivalent). Please note that we are unable to accept any documents other than official certificates.
For support, adjustments, or application queries, please contact: [email protected]
