Police Work, Jobs in Medway, Ken (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Counselling and Wellbeing Adviser (Maidstone)
Essex Police and Kent Police —Maidstone
- £41,856 - £47,505 a year
- Part-time
- Microsoft Word
2d
Transferee and Re-Joiner Police Constables - Southend
British Transport Police —Southend-on-Sea
- Communication skills
Quick apply
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Occupational Health Adviser (Headquarters, Kent)
Essex Police and Kent Police —Maidstone
- £41,856 - £47,505 a year
- Part-time
- Microsoft Word
- Organisational skills
- Communication skills
2d
Accredited Police Station Representative
Edwards Duthie Shamash Solicitor —London
- IT
- Communication skills
OCSAE Police Staff Investigator – Investigations Officer - 01
Metropolitan Police —Lewisham
- £45,207.75 a year
- Full-time
- Presentation skills
- Annual leave
9d
Community Speedwatch District Administrator
Sussex Police —Shoreham
- Travel
- IT
- Communication skills
- Employee discount
1d
Safety Camera Technician / Enforcement Officer
Sussex Police —Shoreham
- £30,897 - £33,603 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
1d
Police Staff Investigator – Proactive Trident - 01
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
5d
Data Protection Compliance Manager (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £45,765 a year
- Full-time
- Microsoft Word
- Leadership
4d
Disclosure Case Officer – Complex Investigation Team - 01
Metropolitan Police —Stratford
- £40,519 a year
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Annual leave
5d
Specialist Case Worker – Road Safety Team (RST)
Sussex Police —Shoreham
- £30,897 - £33,603 a year
- Full-time
- Computer literacy
- IT
- Communication skills
- Annual leave
- Employee discount
1d
Campaigns and Events Delivery Officer (Chelmsford)
Essex Police and Kent Police —Chelmsford
- £33,603 a year
- Full-time
- Microsoft Word
- Travel
- Marketing
- Annual leave
- Employee discount
9d
Geographical Facilities Assistant (Basildon)
Essex Police and Kent Police —Basildon
- From £25,242 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Surveillance Motorcyclist – Specialist Crime Proactive -01
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- English
- Annual leave
5d
Sales executive
Police Friendly & Metfriendly —Orpington
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
3d
Handyman/woman/Maintenance
Metropolitan Police Hayes Sports Club Ltd. —Bromley
- £16.50 an hour
- Part-time
- Maintenance
- Power tools
- In-person
- Employee discount
Quick apply
Higher Research Technologist
Metropolitan Police —Southwark
- £60,400 - £65,886 a year
- Overtime
- Doctoral degree
- Engineering
- English
Service Delivery Manager - Onsite Services, Central South Area
Metropolitan Police —Southwark
- £45,986 - £48,995 a year
- Full-time
- English
- Administrative experience
- Continuous improvement
10d

I want to receive the latest job alerts for police in medway, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

police jobs in medway, ken

Contact Centre Officer (Headquarters, Chelmsford)

Counselling and Wellbeing Adviser (Maidstone)

Transferee and Re-Joiner Police Constables - Southend

Communications Officer (First Contact/Despatch)

Occupational Health Adviser (Headquarters, Kent)

Accredited Police Station Representative

OCSAE Police Staff Investigator – Investigations Officer - 01

Community Speedwatch District Administrator

Safety Camera Technician / Enforcement Officer

Police Staff Investigator – Proactive Trident - 01

Data Protection Compliance Manager (Headquarters, Chelmsford)

Disclosure Case Officer – Complex Investigation Team - 01

Specialist Case Worker – Road Safety Team (RST)

Campaigns and Events Delivery Officer (Chelmsford)

Geographical Facilities Assistant (Basildon)

Surveillance Motorcyclist – Specialist Crime Proactive -01

Sales executive

Handyman/woman/Maintenance

Higher Research Technologist

Service Delivery Manager - Onsite Services, Central South Area

I want to receive the latest job alerts for police in medway, ken

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected