Job Ref: ELI3229
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive Salary/ Plus Service Charge/ 40 hours per week/ Live in available
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 15/06/2026
Closing date: 29/07/2026
To ensure the highest standards of service and customer care are maintained. In all aspects of the Conference and Banqueting Department.
Key responsibilities:
- To ensure all guests receive the highest level of service at all times and that guests receive a willing and courteous service, always promoting the hotel and its image.
- To ensure all meeting rooms and functions are set up as per the function list and before the times stated. All rooms to be set to the highest standards.
- To ensure all coffee and tea breaks are served promptly at the agreed times.
- To present and serve food and beverages to the highest standards.
- To have a good knowledge of daily menus and available beverages
- To be knowledgeable of all hotel facilities and inform and sell these when asked by the customers.
Hospitality Service
- To provide the highest quality of guest service standards with the aim of exceeding expectations at all times
- To be an exceptional ambassador for the Elite Group
Business Development
- To ensure that you are aware of the hotel facilities and inform and sell these when asked by guests, therefore actively upselling.
- To take part in all training opportunities made available to you in order to maximise any opportunities for up-selling and improving the business success of your department.
Communication, Planning Organisation
- To report any defective equipment or general fault to the Conference and Banqueting Manager, Deputy or Supervisor
- To assist with, prioritise and be proactive in the reduction of breakages in glassware, other equipment and the requirement for disposable goods.
Elite Hotels are committed to Investors in People and as such will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
