Support engineer Work, Jobs in Middleton Stoney, Oxf (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Commercial Kitchen Electrical/Mechanical Ventilation Engineer
Priestec Solutions Ltd —Bicester
- £35,000 - £42,000 a year
- Full-time
- Schematics
- Maintenance
- English
Quick apply
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
4d
Technical Sales / Application Engineer - Optics
Santec Europe Limited —Abingdon
- £34,500 - £60,000 a year
- Full-time
- Sales
- Bachelor's degree
- Travel
- Profit sharing
- Relocation assistance
Quick apply
7d
Senior UAV Pilot / Drone Flight Test Engineer
UAVTEK —Aldsworth
- £35,000 - £65,000 a year
- Full-time
- Military
- Analysis skills
- No degree
Quick apply
CAD Technician
David Harber Ltd —Didcot
- £36,000 - £38,000 a year
- Temporary
- CAD
- Engineering
- Project management
Quick apply
4d
Jira Platform Engineer
VoCoVo —Chipping Norton
- £72,000 a year
- Hybrid work
- ERP systems
- System design
- Travel
- Employee assistance programme
- Sick pay
Drone Pilot & Flight Test Technician
UAVTEK —Aldsworth
- £29,000 - £38,000 a year
- Full-time
- Military
- Analysis skills
- Driving
Quick apply
2d
Production Engineer
Archangel Lightworks —Oxford
- Full-time
- CAD
- ERP systems
- Assembly
- Annual leave
Quick apply
Setting Out Engineer
Walker Construction (UK) Ltd —Milton Keynes
- £44,000 - £55,000 a year
- Full-time
- Civil engineering
- Electrical experience
- Organisational skills
- Annual leave
- Life insurance
Quick apply
3d
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Employee discount
3d
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
Installation Engineer
Sureserve —Milton Keynes
- £32,240 - £60,000 a year
- Monday to Friday
- Annual leave
Quick apply
Health, Safety, Quality & Environmental Manager
Atlas Workplace Services —Oxford
- Up to £52,000 a year
- Microsoft Word
- Microsoft Excel
- Contracts
Quick apply
Maintenance Engineer
Virgin Active —Northampton
- £29,000 a year
- Full-time
- Annual leave
- Employee discount
Application Engineer - Photonics
Photon Design Ltd —Oxford
- £25,000 - £40,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Travel
- Free parking
Quick apply
3d
Maintenance Engineer
Fresh Direct —Bicester
- Up to £46,000 a year
- Overtime
- Microsoft Office
- IT
- Annual leave
- Employee discount
9d
Assistant Head of Engineering
Daytona Motorsport —Milton Keynes
- Weekend availability
- Management
- Maintenance
- Supervising experience
Quick apply
3d
Nuclear Trainer & Skills Coach
FIND. —Oxford
- £38,000 - £42,000 a year
- Full-time
- Engineering
- Mentoring
- IT
Quick apply
3d
Site Manager
Correct Contract Services Ltd —Banbury
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply

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support engineer jobs near middleton stoney, oxf

Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in middleton stoney, oxf

Key Accounts Manager

Commercial Kitchen Electrical/Mechanical Ventilation Engineer

2nd Line Support Engineer

Technical Sales / Application Engineer - Optics

Senior UAV Pilot / Drone Flight Test Engineer

CAD Technician

Jira Platform Engineer

Drone Pilot & Flight Test Technician

Production Engineer

Setting Out Engineer

IT Infrastructure Engineer

Optical Systems Engineer

Installation Engineer

Health, Safety, Quality & Environmental Manager

Maintenance Engineer

Application Engineer - Photonics

Maintenance Engineer

Assistant Head of Engineering

Nuclear Trainer & Skills Coach

Site Manager

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