Senior service desk Work, Jobs in Milford, Sry (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
3d
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- PMP
- Project management
- Agile
3d
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
7d
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
- Life insurance
- Referral programme
Quick apply
Client Support Coordinator
Wood —Reading
- Full-time
- Microsoft Office
- Administrative experience
12d
Senior Deal Desk Specialist
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Senior Guest Services Assistant - Full Time - Birdworld
Client Careers Site —Farnham
- £8.00 - £12.96 an hour
- Weekend availability
- Customer service
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
3d
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Qualified Critical Care Paramedic
South East Coast Ambulance Service NHS Foundation Trust —Crawley
- £49,387 - £56,515 a year
- Full-time
- Remote
- Master's degree
- Mentoring
- Teaching
6d
Senior Devops Engineer
Tails.com —Richmond
- Hybrid work
- AWS
- Mentoring
- IT
- Employee discount
Duty Manager (Nights)
SARR Hotels Limited t/a Crowne Plaza Basingstoke —Basingstoke
- £12.71 an hour
- Weekend availability
- Microsoft Office
- Hotel
- Supervising experience
- Employee discount
Quick apply
4d
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Business Systems and Change Manager
LRG —Camberley
- Hybrid work
- APIs
Quick apply
Graduate Operations Manager
Palmer and Howells —Woking
- £38,000 a year
- Culinary experience
- Travel
- Contracts
- Annual leave
- Life insurance
Business Tax Senior Manager
Beever and Struthers —Gatwick Airport
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- IT
Senior Cable/Circuit Design Engineer
UK Power Networks —Crawley
- £84,160 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
2d

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior service desk jobs in milford, sry

Senior Service Desk Engineer

First Response Engineer - Service Desk - MSP

Head of Service Desks - Reading, UK

Service Desk Ops Manager

Operational Readiness Lead

Senior IT Support Technician

IT Solutions Support Consultant

Client Support Coordinator

Senior Deal Desk Specialist

Senior Guest Services Assistant - Full Time - Birdworld

Specialist IT Services and Support II

Service Delivery Manager

Qualified Critical Care Paramedic

Senior Devops Engineer

Duty Manager (Nights)

Systems Administrator - Platform Migration & Merge Specialist

Business Systems and Change Manager

Graduate Operations Manager

Business Tax Senior Manager

Senior Cable/Circuit Design Engineer

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