Job Summary
Mulberry House Clinic is seeking a polished, warm and highly organised Clinic Concierge & Front of House Coordinator to support the patient experience and day-to-day running of our medically-led aesthetic clinic.
This is not a standard receptionist role. We are looking for someone who understands high-quality service, discretion and thoughtful client care. The successful candidate will be the first point of contact for our patients, helping to create a calm, professional and welcoming clinic experience from the moment they make an enquiry through to their appointment and follow-up.
This role would suit someone with experience in a refined, client-facing environment such as a private clinic, premium spa, boutique hotel, private medical or dental practice, luxury retail, members’ club or high-end hospitality setting.
Responsibilities
- Welcome patients in a warm, professional and polished manner
- Create a calm, discreet and reassuring front-of-house experience
- Manage patient appointments, including scheduling, rescheduling and confirming bookings
- Answer phone calls and respond to email enquiries with care and accuracy
- Support patients before, during and after their appointments
- Take payments and deposits
- Maintain accurate patient records and handle confidential information appropriately
- Liaise with practitioners and the Practice Manager to support smooth clinic flow
- Support skincare and product enquiries
- Ensure the reception and waiting areas remain tidy, organised and welcoming
- Assist with general administration and day-to-day clinic coordination
Requirements
- Experience in a client-facing role where service, presentation and professionalism matter
- Warm, confident and professional communication skills
- Excellent organisational skills and strong attention to detail
- Ability to remain calm, composed and discreet under pressure
- A naturally helpful and proactive approach
- Emotional intelligence and the ability to understand different patient needs
- Comfortable using email, booking systems and basic office software
- Previous experience in private healthcare, aesthetics, dental, luxury hospitality, premium retail, spa or a similar environment would be highly relevant
Working Hours
We are considering either:
Wednesday, Thursday and Friday — 10:00am to 6:00pm
or
Tuesday to Friday — 9:30am to 6:00pm
There may be some flexibility for the right candidate.
Pay
£14–£16 per hour, depending on experience
About Mulberry House Clinic
Mulberry House Clinic is a long-established, medically-led aesthetic clinic based at Great Addington Manor. We are known for natural results, discreet patient care and a calm, premium clinic experience.
We are looking for someone who will help us look after patients beautifully and ensure the clinic feels calm, organised and professionally run.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate:
- Great Addington, Northamptonshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you comfortable working in a highly patient-facing/front-of-house role?
- Are you confident speaking with patients/clients by telephone as a regular part of your role?
- Have you worked in an environment where presentation, discretion and high-quality service were important?
- Are you comfortable using email, booking systems or basic office software as part of your daily work?
Experience:
- client-facing: 2 years (required)
Work Location: In person
