Call Handler - Monday to Friday, 12pm to 8pm
About Us
At Teletrac Navman Connected Services, we support over 325,000 customers with vehicle security and connected technology solutions. From stolen vehicle tracking to EV charging support and emergency assistance, we combine cutting-edge technology with exceptional, human-centred customer care.
About the Role:
This is a fast-paced, rewarding role within an established and supportive operations team where you’ll make a real difference. You’ll support customers via phone and email—often during stressful or urgent situations—helping to resolve issues calmly, professionally and efficiently.
You’ll be fully trained on our systems and processes, enabling you to confidently respond to alerts, manage vehicle theft reports, and coordinate emergency and breakdown support.
Location: Knowlhill, Milton Keynes
Hybrid: Tuesday, Wednesday and Thursday are the in office days
Hours: Monday to Friday, 12 noon to 8pm - 37.5 hours/week
(Includes bank holidays and additional cover as required)
What You’ll Be Doing:
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Delivering calm, empathetic customer support via phone and email, including supporting distressed customers
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Responding quickly and accurately to system alerts and alarms
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Logging and managing vehicle theft reports and associated documentation
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Triaging EV charging queries, emergency calls, and breakdown support requests in line with SLAs
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Completing administrative tasks with a strong focus on accuracy and GDPR compliance
What We’re Looking For:
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Experience in a contact centre, control room, or customer-facing role
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Ability to stay calm and focused under pressure in high-volume environments
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Strong communication skills with proven ability to de-escalate challenging situations
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Fluent English (spoken and written) with a professional telephone manner
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Good IT literacy and confidence learning new systems
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Excellent attention to detail and organisational skills
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Reliable, adaptable, and able to prioritise effectivel
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Based within commuting distance of Milton Keynes with full UK working rights
Desirable (But Not Essential)
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Good geographical awareness
What We Offer:
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Comprehensive training and ongoing support
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A collaborative and supportive team environment
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Opportunities for career development and progression
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Meaningful work where you help people in urgent and emotional situations
How to Apply
If you're looking for a role where your calm, caring approach can truly make an impact, we’d love to hear from you.
Please confirm your availability for the days and hours specified in the advertisement.
Shortlisted candidates will receive the full job description. Interviews will be conducted via Microsoft Teams and in person at our Milton Keynes office.
#LI-DL1 #LI-Hybrid
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!
