facilities helpdesk Work, Jobs in monmouth, mon (with Salaries)

Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Apprentice IT Technician
Mitie —Gloucester
- Up to £24,854.56 a year
- Full-time
- No experience needed
- Communication skills
- Time management
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
2d
Housekeeper
North Bristol NHS Trust —Bristol
- £25,272 a year
- Full-time
- IT
- Communication skills
- Time management
2d
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
Electrician
Lancer Scott —Bristol
- £30,000 - £39,000 a year
- Full-time
- Maintenance
Maintenance Technician
Integral UK —Hereford
- £34,000 - £38,000 a year
- Overtime
- Maintenance
- Plumbing
- Communication skills
Quick apply
Mobile Electrical Engineer
Emcor —Bristol
- £42,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Electrical Engineer
Emcor —Bristol
- £42,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Electrical Engineer Remedial Work
Lancer Scott —Bristol
- £37,000 - £40,000 a year
- Full-time
- Maintenance
Multi-Skilled Plumber
Lancer Scott —Bristol
- £30,000 - £34,000 a year
- Full-time
- Maintenance
- Contracts
- IT
Maintenance Engineer
Lancer Scott —Bristol
- £27,000 - £29,000 a year
- Full-time
- Maintenance
- University
- Organisational skills

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Facilities Helpdesk Manager

CBRE -
Newport

Apply Now

Job details

Full-time

Qualifications

GCSE
Time management

Full job description

CompanyProfile

CBRE’sGlobal Workplace Solutions delivers end-to-end facilities management,engineering services, project management, and workplace support. Our teamscombine technical expertise with a commitment to service excellence,innovation, and compliance. Through our engineering talent, digital tools, andfocus on ESG and sustainability, CBRE helps clients reduce risk, driveperformance, and enhance the workplace experience for their people.
Job Title: HelpdeskManager
CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting a HelpdeskManager to join the team located in Newport, Wales .

Role Summary:
Responsible for the management, performance and delegationof activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycleof a Work Order and facilitate a smooth handover of work orders to theoperational team.
Understand Training Needs Analysis of the Helpdesk Advisorsto ensure that all team members have access to / received required training,relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvementprocess changes.
Competent in coaching and mentoring of a small team ofHelpdesk Advisors and managing performance of the team including but notlimited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of anyagreed processes, and incorporate any changes necessary in your duties,methods, working hours and procedures.
To achieve a high degree of customer and suppliersatisfaction, apply logic and common sense to requests for assistance, ensuringthat identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships anddevelop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures anddirectives.
Proactively act in a manner that supports a healthy andsafe work environment through effective management of incidents and hazards.

Experience Required:
A good basic education isessential, with at least GCSE passes in Maths and English or equivalent.
Higher educationalqualifications to ‘A’ level/HNC/D or degree would be beneficial orequivalent.
Experience working within a Facilities environment
Committed to service deliveryexcellence
Confidential and discreteapproach
Calm manner and able to workunder pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail andaccuracy
Excellent time management andorganisational skills
Commitment to continuousimprovement
Ability to work as part ofteam and individually

Apply Now

Refine Your Search

facilities helpdesk jobs in monmouth, mon

Facilities Helpdesk Manager

Apprentice IT Technician

IT Support Engineer

Housekeeper

Service & Installation Administrator

Electrician

Maintenance Technician

Mobile Electrical Engineer

Electrical Engineer

Electrical Engineer Remedial Work

Multi-Skilled Plumber

Maintenance Engineer

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