It Work, Jobs in Morpeth (with Salaries)

Technical Support Analyst
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
4d
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
IT Field Support Engineer
Aspire Technology Solutions —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
2d
IT Service Desk Engineer
RMT —Newcastle upon Tyne
- Windows
- IT
- Communication skills
Quick apply
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Manager
Pepes Piri Piri —Sunderland
- £26,343.44 - £56,317.76 a year
- Temporary
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
12d
IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
IT and Digital Project Manager
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Annual leave
- Employee discount
3d
IT Delivery - Web Developer - IT4
Parkdean Resorts —Newcastle upon Tyne
- £60,000 a year
- Azure
- JavaScript
- Resort
- Store discount
- Employee assistance programme
Quick apply
3d
IT Delivery - Delivery Manager
Parkdean Resorts —Newcastle upon Tyne
- £70,000 a year
- Azure
- Agile
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
IT Manager
turn IT on —Sunderland
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
IT Infrastructure Engineer
Vertu Motors —Gateshead
- Up to £38,400 a year
- Full-time
- Azure
- AWS
- Employee assistance programme
Quick apply
Global IT Compliance Auditor
Sage —Newcastle upon Tyne
- Analysis skills
- IT
- Communication skills
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
IT Service Operations Manager, 6 Month Fixed Term
Newcastle Building Society —Newcastle upon Tyne
- £55,819 - £77,083 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
10d
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
IT Architect - Compute and Storage
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee discount
9d

I want to receive the latest job alerts for it in morpeth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near morpeth

Technical Support Analyst

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Free parking
On-site gym
Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Jira
Desktop support
TCP
Azure
Operating systems
Customer service
Windows
Technical support
ITIL
IT support
Computer networking
DNS
SharePoint
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Job Title: Technical Support Analyst

Our business has a great opportunity that has arisen for a full time, experienced individual to join our team in Newcastle. The role of Technical Support Analyst is a fantastic opportunity for anyone who is looking to take the next step forward in their current role, or for an individual experienced in a hands-on technical support or service desk environment who is looking for more autonomy and challenge in their day-to-day job.

Working for a well-established local firm, you will be afforded the opportunity to not only be part of the journey, but help in deciding which directions the firm goes in.

Job Summary

A permanent role provides first- and second-line technical support to users across the business, working closely with internal teams and outsourced IT providers. The role ensures systems remain available, reliable and secure, while also helping to support project teams with their technical requirements and assist with system setup, testing, and implementation activities.

Key Tasks of role:

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, and network issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Work alongside outsourced IT support providers to coordinate issue resolution
Escalate complex or unresolved issues to internal teams or third-party vendors
Install, configure, and maintain IT systems, devices, and business applications
Support project delivery by assisting with system Improvements, setups, testing, and rollouts
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, and support procedures
Identify recurring issues and recommend improvements to systems and processes

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Required Knowledge and Technical Skills

2-3 years’ experience in a hands-on technical support or service desk environment

Strong troubleshooting and problem-solving skills

Experience with helpdesk or ticketing systems and familiarity with ITIL processes

Working knowledge of Windows environments and common business applications

Experience supporting users in a business environment

Ability to work collaboratively with internal teams and third-party providers

Experience supporting cloud-based environments (e.g. Microsoft Azure)

Strong communication skills, with the ability to explain technical issues to non-technical users

Microsoft 365 suite - including exchange, teams, SharePoint

Active Directory/Entra ID

Windows operating systems (desktop/laptop support)

Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)

Endpoint/device management tools (e.g. Intune – desirable)

Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management)

Customer-focused and responsive

Proactive and solution-oriented

Well-organised with strong attention to detail

Able to manage multiple priorities effectively

Committed to continuous improvement

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

it jobs in morpeth

Technical Support Analyst

Technical Support Specialist

IT Technician

IT Field Support Engineer

IT Service Desk Engineer

Customer Representative (Technical Support)

IT Support Manager

IT Service Desk Engineer

24/7 IT Analyst

IT and Digital Project Manager

IT Delivery - Web Developer - IT4

IT Delivery - Delivery Manager

IT Manager

IT Operations Lead

IT Infrastructure Engineer

Global IT Compliance Auditor

IT Apprentice

IT Service Operations Manager, 6 Month Fixed Term

Technical Support Engineer

IT Architect - Compute and Storage

I want to receive the latest job alerts for it in morpeth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected