Job description
The Multi Skilled Administrator plays a key role in supporting the Sales Office and wider operations by delivering excellent customer service, ensuring accurate and efficient order processing and maintaining high standards of health and safety. The role focuses on providing a positive customer experience while supporting production planning and operational efficiency.
Key responsibilities and accountabilities
Safety
- Always work in a safe manner and comply with all company health and safety policies and procedures.
- Promote a “ safety first” culture in all activities ensuring safe working practices are followed at all times
- Identify and report hazards, near misses or unsafe practices promptly.
- Support the business in maintaining a safe environment for colleagues, customers and visitors.
People
- Work collaboratively with colleagues across sales, production and operations to achieve business goals.
- Communicate clearly and professionally with internal teams to ensure accurate information flow.
- Demonstrate and uphold the company vales: Agile, Proud, Decent and Gritty
- Support a positive, respectful and inclusive working environment.
Operational
- Process normal and online orders accurately and efficiently, ensuring all details are correct.
- Save, assign, check, and amend orders as required, ensuring production dates and order volumes align with factory capacity.
- Chase missing orders, query discrepancies, and follow up on outstanding issues to resolution.
- Create and maintain price lists, quotes, proformas, and check pricing accuracy.
- Ensure production schedules and order numbers enable the Operational Lead to run the factory effectively.
Customer
- Deliver outstanding customer service at all times, ensuring customers have the best possible experience.
- Answer incoming calls and emails promptly and professionally, responding to queries and providing accurate information.
- Manage customer inboxes, chasing queries and keeping customers informed throughout the order process.
- Build positive relationships with customers by being helpful, responsive, and solutions-focused.
About this role
- Excellent attention to detail and accuracy in data entry and order processing.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Confident communication skills, both written and verbal.
- Good IT skills, including experience with order processing systems and Microsoft Office.
- Ability to understand and optimise cutting layouts for flat panels (training provided if required).
- Strong problem-solving skills and the ability to chase and resolve queries effectively.
This is an Office based position Monday – Friday, 08:00 - 16:00 with a 30 minute lunch break.
In return, we will offer a competitive salary and benefits package Including 25 days holiday plus bank holidays, Employee Discount Scheme, life assurance, health plan and Pension Scheme.
Vista Panels Ltd is an equal opportunities employer.
Strictly no agencies.
Job Types: Permanent, Full-time
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Prenton: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Expected hours: 37.5 per week
Experience:
- Administrative experience: 1 year (required)
Application deadline: 19/06/2026
Job Types: Full-time, Permanent
Pay: £12.93 per hour
Work Location: In person
