Customer service & operations analyst Work, Jobs in Mountsorrel, Lec (with Salaries)

Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
14d
Condition Monitoring Engineer
ONYX Insight —Nottingham
- Full-time
- Spanish
- Maths
- Bachelor's degree
Quick apply
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
10d
Transport Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Business Change & Transition Analyst (FTC)
Cadent Gas —Coventry
- £37,977 - £42,447 a year
- Hybrid work
- Employee discount
8d
Digital Project Manager
Bellrock Property and Facilities Management —Leicester
- Hybrid work
- Project management
- Organisational skills
- SharePoint
- Health & wellbeing programme
- Annual leave
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Service Desk Analyst
TheNottingham —Nottingham
- £26,000 - £31,000 a year
- Microsoft Office
- Communication skills
1d
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
HR Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Presentation skills
- Annual leave
- Employee assistance programme
Business Analyst – NetSuite (Mid-Level)
Select Engineering —Nottingham
- £50,000 - £60,000 a year
- Call to connect
- ERP systems
- AWS
- Project management
4d
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
10d
Joules Finance Analyst (Product & Trade)
NEXT —Market Harborough
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Free parking
- Employee assistance programme
Lead Information Security Analyst
East Midlands Railway —Derby
- £55,000 a year
- Communication skills
- Annual leave
- Employee discount
8d
Principal Payroll Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Data Scientist
Lands' End —Oakham
- Full-time
- Hybrid work
- SQL
- Machine learning
- Communication skills
- Free parking
- Employee discount
Quick apply
Payroll Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Leadership
- Communication skills
- Employee discount
- Referral programme
Senior Finance Analyst – Central Operations
Boots —Nottingham
- Full-time
- Microsoft Powerpoint
- IT
- Employee assistance programme
- Employee discount
1d
First Team Tactical Analyst
Derby County Football Club —Derby
- Weekend availability
- Microsoft Powerpoint
- English
- Master's degree
- Annual leave
- Employee discount
Quick apply
3d

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Customer Service & Operations Analyst

Alexander Mann Solutions (AMS) -
Castle Donington

Apply Now

Job details

Full-time
£14.29 an hour
14 days ago

Qualifications

Customer service
Computer literacy
Administrative experience
Organisational skills
Typing
Communication skills

Full job description

Job description

On behalf of NatWest, AMS are seeking a Customer Service Advisor working within our Internal Support Team in NatWest’s Castle Donnington Office, Futures House, DE74 2HN

As part of this role, you will be undertaking customer service duties and supporting first line queries for colleagues working within NatWest relating to property queries or organisation of executive meetings.

What the role involves

As a key member of our support team, you’ll play an essential part in ensuring seamless communication and smooth operations across various internal services. Your responsibilities will include:

Providing first-line support for colleagues’ property-related queries, including accurately identifying issues, logging them in our system, and assigning them to the correct supplier with the appropriate Service Level Agreement (SLA)
Coordinating Executive meeting room bookings across branches and office sites—PC proficiency is essential for navigating scheduling tools and systems
Engaging in real-time internal communication via our Chat Contact Channel, handling up to two live chat conversations simultaneously
Supporting occasional inbound phone inquiries; while calls may occur, the role primarily focuses on digital communication
Working rotational shifts as scheduled by our central operations team, with advanced visibility via an app
Availability to work on select bank holidays, based on operational needs

What we can offer

Start date – Monday 13th July 2026 (Dependant on Vetting)
6 Month Contract
Working hours: Monday – Friday between hours of 7am – 5pm
Training schedule: Monday – Friday 8am – 4pm for approximately 2 weeks
Hybrid working schedule
Hourly rate: £14.29 per hour
Full time position: 35 hours per week
You will work remotely first from home with expectations to be in the office twice a month. These days will be scheduled by central team and require attendance.
Overtime is available dependent on business need
Office location: Futures House, East Midlands Airport, Argosy Way, Castle Donnington, Leicestershire, DE74 2HN

What we are looking for:

Excellent written and verbal communication skills
Demonstrated experience in customer service or contact centre environments
PC literate and excellent computer literacy skills
Strong administrative and organizational skills
Excellent attention to detail and accuracy in logging information
Ability to manage own workload and work to meet targets and deadlines
Ability to work in a fast paced environment and manage multiple tasks
Fast and accurate typing skills or previous experience in contact channel operations

Job Reference: NWG02274

Apply Now

Refine Your Search

customer service & operations analyst jobs in mountsorrel, lec

Customer Service & Operations Analyst

Condition Monitoring Engineer

Data Analyst

Transport Data Analyst

Business Change & Transition Analyst (FTC)

Digital Project Manager

IT Operations Support Analyst

IT Support Analyst

IT Service Desk Analyst

Tech Operations Analyst

HR Data Analyst

Business Analyst – NetSuite (Mid-Level)

ResChem QC Analyst Derby

Joules Finance Analyst (Product & Trade)

Lead Information Security Analyst

Principal Payroll Analyst

Data Scientist

Payroll Manager

Senior Finance Analyst – Central Operations

First Team Tactical Analyst

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