Customer contact strategy manager Work, Jobs in Murton, Nyk (with Salaries)

Customer Contact Strategy Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- SQL
- Analysis skills
- Communication skills
Quick apply
1d
Customer Success Account Manager
Simpson Associates —York
- Hybrid work
- CRM software
- Azure
- Organisational skills
Quick apply
Business Analyst
Optix —York
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Software development
- Flexitime
- Work from home
Quick apply
12d
Access and Participation Communications Producer
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
12d
Paid Media Creative Manager
Gear4Music —York
- Full-time
- AI
- Communication skills
- Free parking
- Work from home
Recruitment, Admissions and Outreach Administrator
University of York —University of York
- £26,707 - £28,778 a year
- Part-time
- Customer service
- Administrative experience
- University
1d
Project Manager
ZEST ECO Ltd —Leeds
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
- Health & wellbeing programme
- Work from home
Quick apply
5d
Key Account Manager
Mitie —York
- Full-time
- Customer service
- Leadership
3d
Associate Platform Operations Manager (Live Services)
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
3d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
11d
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
2d
Senior Paid Social Manager
Soar With Us —Leeds
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
8d
Territory Manager (Yorkshire)
Cordis —Leeds
- Full-time
- Remote
- Sales
- Microsoft Office
- Presentation skills
Product Manager
Anaplan —York
- Product management
- Agile
- Communication skills
Quick apply
Paid Social Media Executive with Google Ads Experience
Brand Ambition —Leeds
- £24,500 - £28,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Travel
- Flexitime
- Flexible schedule
Quick apply
3d
National Account Manager
Bestway Group —York
- Full-time
- Presentation skills
- Organisational skills
Quick apply
9d
Learning Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
9d
Business Development Manager - Networks
Markel International Services Ltd —Leeds
- Full-time
- Flexible schedule
Quick apply
5d
Commercial Manager - Feedstocks and Oil
Changing Waste —Spaldington
- Up to £55,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
1d
Social Media Apprentice
Gear4Music —York
- £16,432 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Work from home
12d

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Customer Contact Strategy Manager

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£45,000 a year
1 day ago

Qualifications

SQL
Analysis skills
Communication skills

Full job description

The Customer Contact Strategy Manager is responsible for leading and optimising First Locate’s customer contact strategies across all operational areas.

Reporting to the Head of Technology & Transformation, the role will lead the Real Time Campaign Analysts team and be accountable for maximising customer engagement through effective campaign management, dialler optimisation, workflow design and omni-channel contact strategies.

The role will act as the business subject matter expert for the Connex platform, driving innovation, operational efficiency and continuous improvement to ensure First Locate maximises the value of its customer contact technology whilst delivering fair customer outcomes and maintaining full regulatory compliance.

Key Responsibilities

Lead and manage the Real Time Campaign Analysts team.
Oversee all omni-channel campaign activity across the business.
Manage campaign creation, workflows, queues and business rules within Connex.
Develop and implement targeted customer contact strategies.
Drive improvements in outbound contact rates and customer engagement.
Conduct best-time-to-call analysis and implement recommendations.
Manage list penetration strategies and recycle methodologies.
Review and optimise SQL rules and campaign logic.
Produce performance reporting and operational insight.
Develop AI Agents flows within Connex for quality and specific debt collection use cases
Present recommendations and findings to stakeholders and leadership teams.
Support technology transformation initiatives and platform enhancements.
Ensure campaigns remain compliant with FCA and Ofcom requirements.
Drive operational efficiencies through automation and innovation.
Act as the primary business contact and knowledge expert for Connex.
Undertake any additional duties reasonably required by the business.

Skills, Knowledge & Experience

Essential

Experience managing dialler and omni-channel customer contact technologies.
Experience managing multiple campaigns across multiple clients within a contact centre environment.
Experience leading and developing teams.
Strong analytical and problem-solving capability.
Working knowledge of SQL and campaign optimisation techniques.
Excellent presentation and stakeholder management skills.
Excellent communication and influencing skills.
Expert understanding of Ofcom regulations.
Strong understanding of FCA requirements and Consumer Duty principles.
Experience operating within a regulated environment.

Please find the full job description and a list of the great benefits of working for us below.

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Refine Your Search

customer contact strategy manager jobs in murton, nyk

Customer Contact Strategy Manager

Customer Success Account Manager

Business Analyst

Access and Participation Communications Producer

Paid Media Creative Manager

Recruitment, Admissions and Outreach Administrator

Project Manager

Key Account Manager

Associate Platform Operations Manager (Live Services)

Level 3 Support Analyst - AI Specialist

Compliance Manager

Senior Paid Social Manager

Territory Manager (Yorkshire)

Product Manager

Paid Social Media Executive with Google Ads Experience

National Account Manager

Learning Manager

Business Development Manager - Networks

Commercial Manager - Feedstocks and Oil

Social Media Apprentice

I want to receive the latest job alerts for customer contact strategy manager in murton, nyk

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