Overview
We are seeking a motivated Junior Service Desk Engineer to join our dynamic IT support team. This entry-level position offers an excellent opportunity to develop technical skills in a fast-paced environment, providing essential support to end-users and maintaining the organisation’s IT infrastructure. The main focus of the role will be preparing, building and configuring desktops, laptops and other IT equipment for our clicents. Alongside this, the successful candidate will learn the wider helpdesk function including logging tickets, speaking with users, troubleshooting basic issues and supporting senior engineers. The successful candidate will possess a keen interest in computer networking, hardware, and software troubleshooting, with a focus on delivering exceptional customer service. This role is ideal for individuals looking to build a career in IT support and systems administration.
Responsibilities
- Building and preparing new desktops and laptops
- Installing Windows and required business applications
- Applying standard company build processes
- Joining devices to Microsoft 365, Entra ID or local domains where required
- Installing security software, monitoring tools and remote support agents
- Applying updates, patches and standard configuration settings
- Preparing equipment for delivery or installation at client sites
- Recording asset details accurately
- Testing devices before they are handed over to clients or users
- Wiping, rebuilding and repurposing returned equipment or similar ticketing systems.
Helpdesk, Support and Learning
The role will also including learning how to:
- Log and update support tickets
- Answer basic helpdesk calls under supervision
- Assist users with simple IT issues
- Reset passwords and help with account access issues
- Troubleshoot basic Microsoft 365 problems
- Support printer, Wi-Fi, email and desktop issues
- Escalate more complex issues to senior engineers
- Follow internal procedures and checklists
- Keep clear notes on work completed
Skills and Experience Required;
This is a junior role, so previous MSP experience is not essential.
The candidate should have:
- A genuine interest in IT and technology
- Basic knowledge of Windows PCs and laptops
- Good attention to detail
- A willingness to learn
- Good timekeeping and reliability
- A polite and professional attitude
- Good written and verbal communication skills
- Ability to follow instructions and checklists
- A practical, hands-on approach to problem solving
Pay: £24,785.00-£26,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
Application question(s):
- Any previous experience in build/repair work on laptops/desktops
- Are you able to travel to Coventry CV3 4GA
- Do you have a full clean UK driving licence?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
