hotel receptionist Work, Jobs in neath, ntl (with Salaries)

Hotel Receptionist
The Dragon Hotel Swansea —Swansea
- £12.71 - £13.31 an hour
- 8 hour shift
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
2d
Casual Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Hotel Receptionist (Front Office)
Lanelay Hall Hotel & Spa —Pontyclun
- £12.80 an hour
- Weekend availability
- Hospitality
- Hotel
- Administrative experience
- Free parking
- Employee discount
Quick apply
Nights Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Assistant Reception Manager
Lanelay Hall Hotel & tRiBe Spa —Llantrisant
- £26,000 - £29,000 a year
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Senior Hotel Receptionist/Administrator - Guest Operations Lead
Olive Tapas and Wine Bar —Swansea
- From £24,784 a year
- Part-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply

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Hotel Receptionist

The Dragon Hotel Swansea
Swansea

Quick apply

Job details

Zero hours contract
£12.71 - £13.31 an hour
2 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Front desk
Guest services
Communication skills
Hotel experience

Full job description

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time
- Experience with hotel reservations software, like Room Master, Booking.com, Expedia etc. (Not essential as full training is provided).
- Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Type: Zero hours contract

Benefits:

Employee discount
Free parking
On-site parking

Schedule:

8 hour shift

Ability to commute/relocate:

Swansea SA1 5LS: reliably commute or plan to relocate before starting work (preferred)

Experience:

Hospitality: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Reference ID: R3009

Benefits:

Discounted or free food
Employee discount
On-site parking

Schedule:

8 hour shift
Day shift

Work Location: In person

Pay: £12.71-£13.31 per hour

Benefits:

Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking

Experience:

reception : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel receptionist jobs in neath, ntl

Hotel Receptionist

Casual Front Office Associate

Hotel Receptionist (Front Office)

Nights Front Office Associate

Assistant Reception Manager

Senior Hotel Receptionist/Administrator - Guest Operations Lead

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