TPS Warehouse Manager
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres witha 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
We have an exciting new opportunity for a Warehouse Manager to join our growing TPS business. Reporting to the Centre Manager, the TPS Warehouse Manager is responsible for running an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. The role carries the responsibility for maintaining the highest levels of stock integrity through efficient stock management and implementing TPS warehouse processes to ensure full audit traceability.
Warehouse and sales performance
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Set and allocate performance targets for the Warehouse Operatives and Van Drivers.
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Regularly review targets with TPS Centre Manager and take action for any deviations
Managing the team
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Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI’s, and provide developmental or corrective support where required
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With the TPS Centre Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses
Customer
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Provide a high level of service to customers by ensuring your team follow the correct ware house processes and procedures
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With the TPS management team, monitor delivery schedules to help maintain and improve service levels
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Provide a professional image to the customer in line with TPS operational standards
Managing Stock
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Ensure that all inbound stock is checked, allocated to the correct locations and any anomalies or damages are reported immediately
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Ensure all stock movements out of the building prior to despatch are accurately controlled – guarding against any unauthorised removal of parts stock
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Maintain a stock inventory to ensure shelf to system accuracy
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Ensure stock is kept safe, secure and in good condition, as per TPS/VWG process guidelines
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Conduct and document daily perpetual inventory checks. Support the stock audit team as required
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Ensure returns are processed are dealt with in accordance with current TPS process manual guidelines
Managing deliveries
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Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer
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Ensure all customer delivery anomalies are reported to the Sales Team to advise the customer accordingly
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Ensure a clear understanding of where the delivery vans are at all times – allowing visibility to the rest of the team
Systems and processes
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Adhere to health and safety regulations at all times (particularly Manual Handling practices)
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Maintain a clean, tidy and efficient environment for the team to work in
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Comply with established business processes and guidelines (including warranty)
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Ensure that all exchange units are dealt with in accordance with current TPS process manual guidelines
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Ensure that cash and cheques are handled securely
