Senior research Work, Jobs in Needingworth, Cam (with Salaries)

Customer Behaviour Change Lead
Anglian Water Services Ltd —Huntingdon
- £42,000 - £47,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
9d
Senior Research Associate
Altos Labs —Cambridge
- £47,000 - £61,900 a year
- Laboratory experience
- Master's degree
- Bachelor's degree
Entrepreneurship Lab Co-Ordinator
King's College, Cambridge —Cambridge
- £37,680 a year
- Full-time
- Master's degree
Quick apply
Trainee High Intensity Therapist
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Travel
3d
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
5d
Admissions & Participation Co-Ordinator (fixed-term)
King's College, Cambridge —Cambridge
- £37,059 a year
- Full-time
- Master's degree
Quick apply
Research Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- IT
- Communication skills
- Sick pay
10d
Research Assistant in Public Policy
Fitzwilliam College —Cambridge
- £34,610 - £35,608 a year
- Full-time
- School
2d
Sector Manager- Immunoassay
Resolian —Fordham
- Full-time
MHST Senior Wellbeing Practitioner
East of England Community Health and Care NHS Trust (Cambridgeshire) —Peterborough
- £39,959 - £48,117 a year
- Full-time
- Management
- Travel
- School
12d
Associate Director, Medical Safety (Scientist)
Jazz Pharmaceuticals —Cambridge
- £156,000 - £234,000 a year
- Remote
- Doctoral degree
- Windows
- Master's degree
- Annual leave
Activities Co-ordinator
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £25,760 - £27,476 a year
- Part-time
- Nursing
12d
Marketing & Communications Professional Assistant
Cambridge Enterprise —Cambridge
- From £29,000 a year
- Full-time
- Hybrid work
- Work from home
Senior Mental Health Practitioner
Cambridgeshire and Peterborough NHS Foundation Trust —Huntingdon
- £39,959 - £48,117 a year
- Part-time
- Travel
- Care plans
11d
Senior Sales Executive - SaaS | Public Sector | Remote-Hybrid
Phew —Milton Ernest
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Referral programme
Quick apply
Senior Biological Scientist
Owlstone Medical Ltd —Cambridge
- Full-time
- Doctoral degree
- Master's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
AI Governance Manager
Compare the Market —Peterborough
- Master's degree
- AI
Quick apply
Head of Leadership and Management Training
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £57,528 - £64,750 a year
- Full-time
- Master's degree
- Presentation skills
- Team management
3d
Senior Research Associate - Conjugation
Abcam —Cambridge
- Full-time
- Oracle
- Laboratory experience
- Master's degree
- Annual leave
Director, Scientific Research
Illumina —Cambridge
- £101,000 - £151,400 a year
- Full-time
- Management
- Doctoral degree
- Mentoring

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Customer Behaviour Change Lead

Anglian Water Services Ltd -
Huntingdon

Apply Now

Job details

Full-time
£42,000 - £47,000 a year
9 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Analysis skills
Continuous improvement
Communication skills

Full job description

Customer Behaviour Change Lead

Circa £42k – £47k dependent on skills & experience
Full time, 37 hrs a week with flexibility for part time
Fixed term – maternity cover (from August 2026)
Location: Huntingdon

Anglian Water offers a flexible approach to working from our offices or home with an average of 2 days a week in the office, depending on business need.

Join our team and make a difference

We’re recruiting a Customer Behaviour Change Lead to join our Customer Communications Team, part of our Customer Experience Department, on a fixed‑term basis to cover maternity leave.

This is a fantastic opportunity to play a leading role in shaping how we help customers take the right actions at the right time and improve the overall customer experience.

What you’ll be doing

As Customer Behaviour Change Lead, you’ll be responsible for developing and embedding behaviour change thinking across proactive and operational customer journeys.

Keeping customers at the heart of everything you do, you’ll use behavioural insights, customer research and data to design, test and improve communications and interventions that make it easier for customers to engage with us and embed sustainable habits and behaviours.

You’ll:

Build and drive a behaviour change programme that supports multiple initiatives such as water efficiency, billing and consumption, smart usage, digital self‑serve and internal change programmes
Review, test and improve customer journeys and communications across channels including contact centre, web, email, SMS, digital platforms, field and offline communications
Work closely with colleagues across Customer Experience, Customer Communications, Operations, Digital, Corporate Affairs and Insight to identify behavioural barriers and opportunities
Apply behavioural science, nudge theory and experimentation to create interventions that improve customer experience and drive business performance.
Use insight and evidence to challenge constructively, helping teams think differently about how customer behaviour drives outcomes
Evaluate effectiveness, measure impact, and build case studies that demonstrate what works and why
Position the team as trusted experts in designing and delivering customer experience and behaviour change interventions

This role blends strategic thinking with hands‑on delivery and is ideal for someone who enjoys working across complex organisations to turn insight into action.

We invest in our people - as a valued employee, you’ll be entitled to:

Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be successful?

We’re looking for an established behaviour change professional who is confident working at pace and across organisational boundaries.

You’ll bring:

A background in behavioural science, Consumer psychology (or any similar psychology fields)
A strong understanding of customer communications and behaviour change
Experience shaping and delivering programmes or campaigns in complex or regulated environments
Excellent communication skills, with the ability to translate insight into clear, compelling customer messaging
Experience of project or campaign management, and designing trials from planning through to evaluation
Strong analytical and planning skills, with a focus on continuous improvement
The confidence to challenge constructively and influence senior stakeholders
An ability to quickly build effective working relationships across multiple teams
Experience within the utilities or wider service sector (desirable)
Experience using customer data, insight or CRM systems such as Salesforce (desirable)

Most importantly, you’ll bring curiosity, creativity, and a passion for improving customer outcomes through smarter communication and behaviour‑led design.

Inclusion at Anglian Water

Inclusion is for everyone. We’re an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes for customers—and we’re committed to creating an environment where everyone feels they belong.

Closing Date: 18/06/26

#loveeverydrop

Apply Now

Refine Your Search

senior research jobs in needingworth, cam

Customer Behaviour Change Lead

Senior Research Associate

Entrepreneurship Lab Co-Ordinator

Trainee High Intensity Therapist

Insight Application Manager

Admissions & Participation Co-Ordinator (fixed-term)

Research Officer

Research Assistant in Public Policy

Sector Manager- Immunoassay

MHST Senior Wellbeing Practitioner

Associate Director, Medical Safety (Scientist)

Activities Co-ordinator

Marketing & Communications Professional Assistant

Senior Mental Health Practitioner

Senior Sales Executive - SaaS | Public Sector | Remote-Hybrid

Senior Biological Scientist

AI Governance Manager

Head of Leadership and Management Training

Senior Research Associate - Conjugation

Director, Scientific Research

I want to receive the latest job alerts for senior research in needingworth, cam

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