Assurance analyst Work, Jobs in New Forest, Ham (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
PMO Support Apprentice
Bell Integration —Portsmouth
- SharePoint
6d
Finance Operation Analyst
Quilter —Southampton
- Full-time
- Communication skills
12h
Business Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Analysis skills
- Communication skills
Quick apply
7d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Transformation Implementation Manager
Benifex —Southampton
- £60,000 - £70,000 a year
- Remote
- Project management
- Employee assistance programme
- Employee discount
Supply Chain Analyst
Williams Trade Supplies —Fareham
- £40,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Work from home
Project Manager
Roke Manor Research Limited —Romsey
- Time management
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
12d
Project Manager
Roke —Romsey
- Full-time
- Time management
Reward Analyst
Quilter —Southampton
- Full-time
- Microsoft Excel
- Microsoft Office
- Financial services
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
5d
Data Governance and Quality Lead
RNLI —Poole
- £42,479 - £49,976 a year
- Temporary
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Annual leave
10d
Finance Analyst
Vitality —Bournemouth
- Analysis skills
- Continuous improvement
- Accounting
SAP Functional Analyst
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Annual leave
6d
Senior Audit and Fraud Analyst
FarehamBC —Fareham
- £35,863 - £48,766 a year
- Full-time
- Communication skills
6d
Digital Business Analyst Apprentice
APPRENTIFY GROUP —Bournemouth
- £24,000 a year
- Full-time
- Microsoft Office
- Maths
- Mentoring
5d
Senior Pricing Analyst
Ageas —Eastleigh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Machine learning
- School
- Python
11d
IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
5d
Security Advisor
Roke —Romsey
- Full-time
- Microsoft Office
- Travel
- Organisational skills

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

assurance analyst jobs in new forest, ham

Call Quality Analyst

PMO Support Apprentice

Finance Operation Analyst

Business Analyst - Billing

Support Analyst - Application Support

Transformation Implementation Manager

Supply Chain Analyst

Project Manager

HR Data Analyst

Project Manager

Reward Analyst

IT Operations Analyst - The Vision Centre

Data Governance and Quality Lead

Finance Analyst

SAP Functional Analyst

Senior Audit and Fraud Analyst

Digital Business Analyst Apprentice

Senior Pricing Analyst

IT Service Desk Analyst

Security Advisor

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