Client services & concierge administrator Work, Jobs in New Malden (with Salaries)

Bookings Administrator - Travel & Experiences
Exceed Group —East Molesey
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Profit sharing
- Employee discount
Quick apply
5d
Administrator
ORP Recruitment —Bromley
- £30,000 - £32,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
16h
Hospitality and Reception Assistant
Haynes and Boone, LLP —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Community Host
JLL —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
5d
Community Host
NAB-Jones Lang LaSalle Services —London
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
5d
Shipping Coordinator, Maternity Cover
Sotheby's —London
- Sales
- Communication skills
- Time management

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client services & concierge administrator jobs near new malden

Bookings Administrator - Travel & Experiences

Exceed Group
East Molesey

Quick apply

Job details

Permanent | Full-time
£25,000 - £35,000 a year
5 days ago

Benefits

Profit sharing
Company events
Employee discount
Sabbatical

Qualifications

Hospitality
Customer service
Hotel experience

Full job description

Bookings Administrator - Travel & Experiences

Location: Hampton Court, London
Role type: Full-time, office-based, 5 days per week
Company: Exceed Giving
Salary: Competitive, dependent on experience

About Exceed Giving

Exceed Giving helps charities, schools and fundraising teams raise more from their events through premium experiences, smart technology and hands-on support.

Since 2015, we have helped raise over £25m for good causes by providing auction prizes, luxury travel, hospitality experiences and end-to-end fulfilment support. Our work sits at the intersection of charity, events, luxury travel, fine dining, sport and exceptional customer service.

We are now looking for an Bookings Administrator to join our Hampton Court office and support the delivery of our growing portfolio of premium experiences.

The role

This is a client-facing, detail-heavy role for someone who loves delivering brilliant service.

You will help our clients arrange luxury experiences smoothly - from hotel stays and restaurant bookings to sports hospitality, travel packages and special events.

The role would suit someone from a high-quality hospitality, hotel, restaurant, events, travel or customer service background who is ready to move into a more structured, office-based position.

Key responsibilities

You will be responsible for:

Managing customer enquiries by phone and email with warmth, clarity and professionalism.
Helping customers redeem vouchers and book their experiences.
Liaising with hotels, restaurants, venues, sports clubs, agencies and travel partners.
Checking availability, confirming bookings and managing customer expectations.
Preparing clear itineraries, booking confirmations and experience details.
Supporting customers before, during and after their experience.
Handling amendments, special requests and occasional issues calmly and commercially.
Keeping our internal systems accurate and up to date.
Working closely with our client services, operations and supplier teams.
Helping maintain the premium service standards expected from Exceed Giving.

The person we’re looking for

You will need to be:

An excellent communicator, both written and verbal.
Naturally warm, polished and customer-focused.
Highly organised, with strong attention to detail.
Calm under pressure and able to juggle multiple bookings at once.
Comfortable speaking to customers, suppliers and charity clients.
Commercially sensible when handling requests, changes and expectations.
Confident using email, booking systems, spreadsheets and CRM-style platforms.
Reliable, proactive and happy working in an office-based team environment.

Ideal background

We are especially interested in people who have worked in:

Luxury hotels
Restaurants or private dining
Travel, concierge or reservations
Events or hospitality operations
Customer service management
Front office, guest relations or bookings teams

This could be a great move for someone coming from a busy hospitality environment who wants to use their service skills in a more settled, Monday-to-Friday office role.

What success looks like

You will be doing well in this role if:

Customers feel looked after from first enquiry to final confirmation.
Suppliers find you clear, professional and easy to work with.
Bookings are accurate, well documented and delivered without avoidable issues.
Problems are handled early, calmly and with good judgement.
The wider team trusts you to take ownership and keep things moving.

Why join Exceed Giving?

This is a chance to join a growing business with a strong purpose, a premium product and a highly experienced team.

You will work across brilliant experiences - from luxury travel and fine dining to major sporting events - while helping charities raise more money for the causes they support.

How to apply

Please send your CV and a short note explaining why this role feels like the right move for you.

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company events
Employee discount
Profit sharing
Sabbatical

Work Location: In person

Application deadline: 17/06/2026

Quick apply

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client services & concierge administrator jobs in new malden

Bookings Administrator - Travel & Experiences

Administrator

Hospitality and Reception Assistant

Community Host

Community Host

Shipping Coordinator, Maternity Cover

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