Customer service assistant Work, Jobs in New Romney, Ken (with Salaries)

Customer Services Assistant
Leeds Castle Foundation —Maidstone
- £12.71 an hour
- Weekend availability
- CRM software
- Hospitality
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11d
Guest Service Assistant
The Burlington Hotel —Folkestone
- £25,750 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
9d
Receptionist (PHREC)
Park Holidays UK —Rye
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
2d
Customer Service Assistant
Wickes —Ashford
- £8.82 - £12.71 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
2d
Service Assistant
National Trust —Royal Tunbridge Wells
- £12.75 an hour
- Weekend availability
- Free parking
- Employee assistance programme
7d
Administration Assistant / Receptionist
Outcomes First Group —Robertsbridge
- Up to £23,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- First Aid Certification
- Employee discount
12d
Estates Administration Assistant
2gether support solutions —Kennington
- £26,300 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Sales Assistant
V&M Vape| Mobile —Hastings
- £10.85 - £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
6d
Customer Assistant - Food - Maybrook Canterbury Simply Food
Marks & Spencer —Canterbury
- £13.41 an hour
- Temporary
- Employee discount
3d
Community Host / Leisure Assistant.
Vivify Venues —Cranbrook
- £10.85 - £12.71 an hour
- In-person
- School
- Free parking
- Referral programme
Quick apply
Digital Champion / Receptionist
Sidley Medical Practice —Bexhill
- £12.71 - £13.50 an hour
- Administrative experience
- Organisational skills
- Front desk
Quick apply
12d
Admin/Sales Assistant
Gelato Line LTD —Hastings
- £13.46 - £15.48 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
Sales Assistant
TGJones —Folkestone
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Peter Jones opticians —Cranbrook
- £22,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
12d
Receptionist/Administrator
Sidley Medical Practice —Bexhill
- From £12.71 an hour
- GP surgery experience
- Administrative experience
- Organisational skills
- Free parking
Quick apply
6d
Receptionist
mydentist —Ashford
- From £12.97 an hour
- Full-time
- Free parking
- Employee discount
Quick apply
12d
One Stop - Customer Service Assistant
One Stop —Ashford
- £13.06 an hour
- Full-time
2d
Receptionist
Sanctuary Care —Canterbury
- £13.30 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Joules Sales Assistant
NEXT —Ashford
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
5d
Sales Assistant (Part-Time)
Pandora Jewelry —Hastings
- £13.25 an hour
- Part-time
- Sales
- Employee discount

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customer service assistant jobs near new romney, ken

Customer Services Assistant

Leeds Castle Foundation -
Maidstone

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Job details

Fixed term contract | Zero hours contract
£12.71 an hour
11 days ago

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Company events
Employee discount
On-site parking

Qualifications

CRM software
Hospitality
Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Role Overview

To provide an exceptional level of customer service as the first point of contact for all enquiries. The role is responsible for responding to enquiries received by telephone and email, supporting ticketing and events, assisting with group bookings and ensuring visitors receive accurate, timely and helpful information before, during and after their visit.

Working closely with Visitor Operations, Admissions, Retail, Groups, Hospitality and Events teams, the Customer Services Assistant will help deliver a seamless visitor experience whilst supporting the wider commercial and charitable objectives of Leeds Castle.

Role Details – This is a desk based, on-site role which is Fixed Term until end of March 2027. Minimum 16 hrs per week, ideally Thursday, Friday, Saturday & Sunday 9am – 1pm, start/finish times and weekdays can be flexible, but weekend cover is an essential requirement.

KEY TASKS

To act as the first point of contact for visitor enquiries, providing a professional, friendly and knowledgeable service at all times.
To respond promptly and accurately to enquiries received via telephone, email and other communication channels.
To monitor and manage shared customer service inboxes, ensuring enquiries are prioritised and responded to within agreed timescales.
To provide information regarding ticketing, events, activities, accessibility, facilities and visitor experiences across the estate.
To investigate and resolve ticketing enquiries, including booking amendments, payment queries and visitor account issues, escalating where appropriate
To support enquiries relating to seasonal events, special experiences and hospitality offerings, liaising with relevant departments to ensure accurate information is provided
To assist with group booking enquiries, processing reservations and communicating requirements with operational teams.
To support event administration and customer communications before and after events
To maintain accurate records of customer interactions, bookings and enquiries using relevant systems and databases.
To deal with feedback, complaints and service recovery opportunities professionally and courteously, escalating issues where appropriate.
To support Leeds Castle's commitment to delivering outstanding customer service and continuously improving the visitor experience.
To undertake any other reasonable duties as requested by your line manager.

Weekend and bank holiday working is a requirement of this role. During seasonal events, hours may be amended in line with business need.

_________________________________________________________________________

CORE ACCOUNTABILITIES

· Deliver exceptional customer service that reflects Leeds Castle's values and reputation.

· Maintain excellent standards of communication, professionalism and accuracy.

· Work collaboratively across departments to provide a seamless visitor experience.

· Follow Company regulations in Health & Safety and maintain a safe working environment.

· Ensure personal standards of presentation, performance and attendance are beyond reproach at all times.

· Handle customer information in accordance with data protection requirements and company policies.

SKILLS, KNOWLEDGE, EXPERIENCE required

· Previous experience in a customer service, contact centre, visitor attraction, hospitality or administrative role.

· Excellent verbal and written communication skills.

Strong organisational skills with the ability to manage multiple enquiries and priorities.
Experience of working with booking, ticketing or CRM systems would be advantageous.
Strong attention to detail and accuracy when processing bookings and customer information.
Ability to remain calm and professional when dealing with challenging situations or complaints.
Good IT skills, including Microsoft Office applications and email management.
A proactive and positive approach to problem solving.
A willingness to work as 'one team', supporting colleagues across departments as required.

Pay: £12.71 per hour

Benefits:

Company events
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service assistant jobs in new romney, ken

Customer Services Assistant

Guest Service Assistant

Receptionist (PHREC)

Customer Service Assistant

Service Assistant

Administration Assistant / Receptionist

Estates Administration Assistant

Sales Assistant

Customer Assistant - Food - Maybrook Canterbury Simply Food

Community Host / Leisure Assistant.

Digital Champion / Receptionist

Admin/Sales Assistant

Sales Assistant

Receptionist

Receptionist/Administrator

Receptionist

One Stop - Customer Service Assistant

Receptionist

Joules Sales Assistant

Sales Assistant (Part-Time)

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