Job Introduction
Position: Chief Operating Officer
Location: Hybrid – Remote & occasional travel to our office in Ashford, Kent
Join CLEO Systems and Shape the Future of Healthcare Technology
At CLEO Systems, we empower healthcare professionals with advanced technology solutions, driving better healthcare delivery and outcomes.
The Chief Operating Officer (COO) is a key member of the executive leadership team, responsible for translating organisational strategy into operational excellence. As the organisation scales, the COO will drive cross‑functional alignment, strengthen operational performance, and build the systems, processes, and teams required for sustainable growth in a regulated healthcare technology environment.
Your Role and Responsibilities
As Chief Operating Officer you will: -
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Lead the translation of organisational strategy into clear operational plans, priorities, and delivery frameworks.
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Ensure strategic objectives are embedded across teams with measurable KPIs and accountability structures.
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Anticipate organisational needs as the company scales, proactively shaping operational capability and capacity.
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Lead business & partnership development aligned to existing and new product / innovation strategies whilst driving internal efficiency processes enabling our rapid expansion
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Support with P&L Management, delivery of long-term value propositions, and budget / resource forecasting activities.
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Lead complex client & partner negotiations through to contract (using data to steer GTM decisions and demonstrate success through measurable outcomes
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Drive alignment across product, engineering, commercial, customer operations, and corporate functions.
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Lead Programme Management Officer, establishing effective operating rhythms, communication channels, decision‑making, and change management processes that enable coordinated execution.
About You
To be successful in this role, you will bring:
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Significant leadership experience (10+ years) within a high growth technology, SaaS, or healthcare software organisation.
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Proven track record of leading operational strategy, scaling systems and processes, and delivering organisational transformation
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Experience managing multidisciplinary teams across commercial, operational and technical functions.
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Demonstratable success in driving cross functional alignment and embedding performance management frameworks.
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Experience working within regulated environments, ideally healthcare or digital health.
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Strong background in operational governance, risk management and compliance.
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Experience supporting commercial growth, customer delivery and external partnerships.
What’s in It for You?
We value our team and believe in offering support, growth, and opportunity:
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Competitive Salary
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Benefits: Access to the Nest Company Pension Scheme, free 24/7 independent counselling service, and a reward and discount platform.
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Benenden Health: company paid health support from private GP appointments to secondary care treatment.
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Learning and Development: Opportunities to advance your career through training and development.
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Community Engagement: We support volunteering and provide one paid day annually for community or charitable activities.
About CLEO Systems
CLEO Systems is a proud subsidiary of Integrated Care 24 (IC24), a leading not-for-profit Social Enterprise delivering innovative healthcare solutions. IC24 serves over 6 million patients, providing GP-led out-of-hours services, NHS 111, and support services that reduce demand on secondary care.
Diversity and Inclusion
At CLEO Systems, we celebrate innovative ideas and bold individuals. We are committed to equal opportunities for all and encourage applications from underrepresented groups, including ethnic minorities and people with disabilities. Should you require adjustments during the application process, please reach out to our recruitment team at
[email protected]
Apply today to be part of a team that’s transforming healthcare.
Website: www.cleosystems.com
