About the Role
Service Desk Analyst
At Saint-Gobain Digital & IT, we're looking for a Service Desk Analyst to join our Service Desk team, delivering outstanding IT support to colleagues across Saint-Gobain UK & Ireland.
If you're passionate about delivering excellent customer service and enjoy solving problems, we'd love to hear from you. Whether you already have experience working in a Service Desk or IT support environment, or you're a recent graduate looking to start your career in IT, this is a fantastic opportunity to develop your skills within a supportive and collaborative team. You'll receive the training and support you need to build a rewarding career while helping colleagues resolve their technical issues quickly and effectively.
Saint-Gobain Digital supports businesses across the UK & Ireland by delivering innovative technology solutions that enable our colleagues to work smarter every day. As part of Saint-Gobain UK & Ireland, we're committed to using technology to help achieve our purpose of Making the World a Better Home.
This is a permanent role working 36.25 hours per week, based in East Leake, Loughborough, on a hybrid basis.
What we're looking for
- A passion for delivering exceptional customer service and helping people solve problems.
- Experience in a Service Desk, IT support or customer-facing role, or a recent IT graduate eager to begin a career in technical support.
- Good knowledge of Windows, Microsoft 365 and basic hardware troubleshooting, or the willingness and aptitude to learn.
- Strong communication, organisation and problem-solving skills, with the ability to manage a busy workload.
- Experience using an IT ticketing or Service Management system is advantageous but not essential.
What you will be doing
- Acting as the first point of contact for IT support requests from colleagues across Saint-Gobain UK & Ireland.
- Logging, prioritising and resolving incidents and service requests in line with agreed service levels.
- Providing friendly, professional and customer-focused support through a variety of communication channels.
- Troubleshooting software, hardware and application issues, resolving as many queries as possible at the first point of contact.
- Working closely with colleagues across the wider IT team to ensure issues are resolved efficiently and customers are kept informed throughout.
- Staff discounts across Saint-Gobain brands.
Are Saint-Gobain Digital and Saint-Gobain inclusive employers?
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home." We play a part in improving daily life through high-performance solutions. Wherever you are, let your unique personality and our values guide you every day to help invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also enables better decision-making and innovation. Whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments, and we'll happily discuss any flexibility you may need for this role. Whilst we can't promise to meet every request, we do promise to listen.
If your skills and experience match what we're looking for, we'll be in touch to discuss your experience and get to know you better. We look forward to hearing from you!
Job Reference: GBR13868
