Full time Work, Jobs in Newbury, Brk (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Postperson with Driving
Royal Mail Group —Newbury
- Full-time
- Employee discount
Patient Admin Support
Strawberry Hill Medical Centre —Newbury
- £12.75 - £13.25 an hour
- Full-time
- Microsoft Excel
- GP surgery experience
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
Crew
Burger King UK —Newbury
- Up to £8.21 an hour
- Full-time
- No experience needed
- Flexible schedule
Quick apply
14d
Customer Assistant - In Store Bakery - Pinchington Lane
Marks & Spencer —Newbury
- £13.41 an hour
- Full-time
- Bakery
- Employee discount
13h
Senior Transformation Manager
Nationwide Building Society —Swindon
- £76,500 - £95,000 a year
- Temporary
- Communication skills
2d
Kitchen staff / 6233 - The Hatchet Inn, Newbury
J D Wetherspoon plc —Newbury
- £12.97 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Employee discount
5d
Warehouse Operator / Light Assembly Operative
Kennet Water Ltd —Newbury
- Up to £27,000 a year
- Full-time
- Assembly
- Warehouse experience
- In-person
- Free parking
- Sick pay
Quick apply
5d
Room Attendant
Hotelcare —Newbury
- £13.00 - £13.50 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
Waiting Staff
Toby Carvery - Newbury —Newbury
- Full-time
- Annual leave
- Employee discount
Quick apply
5d
Office Administrator
Pillar Properties Ltd —Newbury
- £26,000 - £28,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Sick pay
Quick apply
7d
Administrator
West Berkshire Council —West Berkshire
- £11,720 a year
- Full-time
- School
4d
Counter Terrorism Case Officer (Gateway) (Prevent)
Thames Valley Police —Newbury
- £35,241 a year
- Part-time
- Communication skills
- Annual leave
8h
Insurance Advisor
Howden Group Holdings —Newbury
- Full-time
- Hybrid work
- Employee discount
Waitress / Waiter
Bill's - Newbury —Newbury
- Up to £13.52 an hour
- Full-time
- Employee discount
Quick apply
Assistant Manager
Savers —Newbury
- £31,600 a year
- Weekend availability
- Retail management
- Employee assistance programme
- Sick pay
Warehouse Operative
Gist Limited —Thatcham
- £12.73 an hour
- Overtime
- Warehouse experience
- Free parking
- Paid training
11d
Retail Optical Assistant
Vision Express —Newbury
- Full-time
- Communication skills
Fraud Detection Agent
Nationwide Building Society —Swindon
- From £26,500 a year
- Full-time
- Customer service
- Annual leave
Aftersales Advisor
Eden Motor Group —Newbury
- Full-time
- Customer service
- Computer skills
- In-person
- Store discount
- Employee assistance programme
Quick apply
12d

I want to receive the latest job alerts for full time in newbury, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

full time jobs in newbury, brk

Client Administrator UK (On Call, Full-Time)

Postperson with Driving

Patient Admin Support

Crew

Customer Assistant - In Store Bakery - Pinchington Lane

Senior Transformation Manager

Kitchen staff / 6233 - The Hatchet Inn, Newbury

Warehouse Operator / Light Assembly Operative

Room Attendant

Waiting Staff

Office Administrator

Administrator

Counter Terrorism Case Officer (Gateway) (Prevent)

Insurance Advisor

Waitress / Waiter

Assistant Manager

Warehouse Operative

Retail Optical Assistant

Fraud Detection Agent

Aftersales Advisor

I want to receive the latest job alerts for full time in newbury, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected