1st line support Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Credit Control and Collections Clerk
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Bank Support Worker - Adult Residential
Swanton Care and Community —Sunderland
- £12.60 - £13.10 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
9d
Sustainability & Energy Specialist
Percy Hedley Foundation —Newcastle upon Tyne
- Annual leave
- Employee assistance programme
4d
Insectary Assistant Technician
Durham University —Durham
- £25,025 - £25,571 a year
- Part-time
- English
- University
- IT
- Annual leave
- Employee assistance programme
5d
Senior Service Desk Consultant - 3rd Line
TSG —Newcastle upon Tyne
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC
EY —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Travel
Financial Controls & Reporting Assistant
The Inn Collection —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
9d
Estates Project Coordinator
Percy Hedley Foundation —Newcastle upon Tyne
- Monday to Friday
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Clinical Trials Coordinator
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- University
- Presentation skills
- Travel
11d
Cleaning Assistant
Durham University —Durham
- £24,479 a year
- Part-time
- University
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Teaching Assistant
Durham County Council —Durham
- £26,403 - £28,598 a year
- Temporary
- English
- School
- Annual leave
3d
Sports Centre Manager
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Management Representative (Maternity Cover)
Dräger UK & Ireland —Blyth
- Hybrid work
- Customer service
- Microsoft Office
- IT
Warehouse Operative
Prima Cheese —Seaham
- Full-time
- Warehouse experience
- Communication skills
- Employee assistance programme
- Life insurance
4d
Northumbrian Folk Band Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
6d
Folk Rock Band Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
6d
Fiddle Tutor, Make Music Adults
The Glasshouse International Centre for Music —Gateshead
- £28.50 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
6d

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1st line support jobs near newcastle upon tyne, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes

Our open and honest culture where feedback is taken on-board and acted upon

Our social events – annual all expenses paid ‘TSG Festival’ and team building funds

Two paid CSR days per annum that you can use to support the community

Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities

Our responsibility to the environment as we work towards net carbon zero

Flexible working opportunities including home working and hybrid options

Annual salary benchmarking

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.

Ensure communication with the customer is regular with regards to their incident/change request.

Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.

Update TSGs ticketing system and technical information repository with detailed notes.

Liaise with partners and third parties to aid in the resolution of incidents.

Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.

Maintain a high-quality service for our customers.

Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.

Assist in the creation of best practice, new user and leaver guides.

Act as Buddy when required for the induction of new 2nd line team members.

You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate

A full UK driving license is required.

Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.

Extensive knowledge of server and networked environments.

Experience with virtualisation technologies.

Strong background in desktop support.

Proficient understanding of firewalls, anti-virus, and other security technologies.

Hands-on experience with Microsoft Exchange and Office 365.

Ability to tailor coaching and training styles to meet individual needs.

Strong relationship-building skills with the wider business.

Professional telephone manner.

In-depth understanding of firewall technologies.

Experience with cloud-based backup solutions.

Good understanding of on-premises backup technologies.

Knowledge of hosted telephony.

Familiarity with routing and switching.

Experience with enterprise anti-virus software, such as Sophos.

Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service

Employee benefits trust

Company bonus scheme

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Employee discounts

Employee assistance programme

Paid CSR Days

Company sick pay and income protection cover

Enhanced Maternity and Paternity pay

Employee recognition scheme

Eyecare vouchers

Discounted gym membership

Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

1st line support jobs in newcastle upon tyne, twr

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Consultant - 2nd Line (Infrastructure)

Credit Control and Collections Clerk

Bank Support Worker - Adult Residential

3rd Line Network Support Engineer

Sustainability & Energy Specialist

Insectary Assistant Technician

Senior Service Desk Consultant - 3rd Line

Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC

Financial Controls & Reporting Assistant

Estates Project Coordinator

Clinical Trials Coordinator

Cleaning Assistant

Teaching Assistant

Sports Centre Manager

Customer Management Representative (Maternity Cover)

Warehouse Operative

Northumbrian Folk Band Tutor, Make Music Adults

Folk Rock Band Tutor, Make Music Adults

Fiddle Tutor, Make Music Adults

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