1st line support Work, Jobs in newcastle upon tyne (with Salaries)

Enforcement Immigration Officer
Home Office —Newcastle upon Tyne
- £32,110 - £33,073 a year
- Weekend availability
- Presentation skills
- Communication skills
- Annual leave
Box Office Assistant
Legends Global (Europe) —Whitley Bay
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Support Apprentice
Aspire Technology Solutions —Gateshead
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
1d
IT Support Analyst (Out of Hours)
Norton Rose Fulbright —Newcastle upon Tyne
- 12 hour shift
- Remote
- Azure
- Windows
- Microsoft Office
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Technical Assistant
J Barbour and Sons —South Shields
- Full-time
- Computer literacy
- Microsoft Office
- Free parking
- Store discount
Quick apply
4d
Bank Support Worker - Adult Residential
Swanton Care and Community —Sunderland
- £12.60 - £13.10 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Credit Control and Collections Clerk
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
6h
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Financial Crime Associate - Risk Management - Newcastle - 12 Month FTC
EY —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Travel
13d
Financial Reporting Analyst
The Inn Collection —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Employee assistance programme
Quick apply
Case Progression Manager
Crown Prosecution Service —Newcastle upon Tyne
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
12h
Cluster Meeting & Events Manager
MHDV —Newcastle upon Tyne
- Microsoft Outlook
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
Operations Manager
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Team management
- Organisational skills
- Communication skills
Multi-Skilled Technician
Legends Global (Europe) —Newcastle upon Tyne
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Garment Technician
J Barbour and Sons —South Shields
- Full-time
- Computer literacy
- Microsoft Office
- Quality control
- Free parking
- Store discount
Quick apply
4d
Parkhead Primary School
Gateshead Council —Gateshead
- £27,910 - £30,521 a year
- Full-time
- Communication skills
- School
- Teaching
14h
Teaching Assistant
Durham County Council —Durham
- £25,185 - £25,989 a year
- Temporary
- English
- School
5d
Project Manager
FNZ —Newcastle upon Tyne
- Full-time
- Master's degree
- Bachelor's degree
- Financial services

I want to receive the latest job alerts for 1st line support in newcastle upon tyne

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Enforcement Immigration Officer

Home Office -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
£32,110 - £33,073 a year

Benefits

Annual leave
Company pension

Qualifications

Driving Licence
Presentation skills
Communication skills

Full job description

Details

Reference number

461692

Salary

£32,110 - £33,073

Plus allowance of approximately 33.32%, which equates to an additional £10,699.05 pa based on salary minimum.

GBP

Job grade

Executive Officer

Immigration Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement - ICE North East

Type of role

Operational Delivery

Working pattern

Full-time, Shift working

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Newcastle-upon-Tyne

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

This is a frontline operational role where your actions make a real difference to public safety and the reduction of harm.

You will play a crucial role in protecting the UK and its citizens. Join us and be part of a team that makes a real difference. Your skills, dedication, and passion can help shape the future of Immigration Enforcement. We value diversity and are committed to creating an inclusive workplace where everyone can thrive.

Job description

As an Immigration Officer, you will work as part of a professional team carrying out a wide range of operational duties. The role is varied and fast paced, requiring you to engage confidently with individuals, assess risk, and make balanced decisions in situations that can be complex or challenging. You will be expected to act with integrity, apply sound judgement, and remain calm and professional under pressure.

This is a demanding role that calls for resilience and a strong sense of responsibility. You will be trusted to handle sensitive situations and contribute directly to protecting communities and supporting a fair and effective immigration system.

We are looking for people with the right behaviours and mindset rather than a single background or career path. Strong communication skills, teamwork and a willingness to learn are essential, and you will be supported to develop your capability and confidence in the role.

The role is physically demanding and requires a high level of mobility and fitness, wearing heavy Personal Protective Equipment (PPE), often for lengthy periods.

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

In return, you will gain valuable operational experience and the opportunity to build a meaningful career within Immigration Enforcement and the wider Home Office.
Working for Immigration Enforcement video (youtube.com)

Key Responsibilities

The successful candidate will be responsible for (but not limited to):

Protecting and safeguarding the vulnerable, sign posting and making appropriate referrals to both internal and external stakeholders
Identifying, arresting, and detaining immigration offenders while conducting residential and commercial enforcement visits
Conducting enforcement visit, including completing property and person searches, collecting, preserving, and recording evidence. Attending court to obtain search warrants and providing witness statements to support criminal prosecutions
As Officer in Charge (on enforcement visits) directing officers, conducting briefings/de-briefings and completing risk assessments
Completing evidence-based referrals to other agencies for issuing of fines and compliance notices
Engaging with communities and partner agencies across government and conducting compliance visits to educate employers
Gathering intelligence, demonstrating a genuine interest in people by asking questions, maintaining an inquisitive and open mind, and engaging with empathy
Conducting database checks, closely examining documents, writing reports and inputting data on internal operating systems and handheld devices

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.

You must be at least 18 years of age at the time of submitting your application. You will be required to work between 22.00 and 06.00, so this is a legal requirement. For more information visit: https://www.gov.uk/night-working-hours

Training

We will give you full and comprehensive training which will enable you to carry out this worthwhile and varied role. You will need to undertake an Immigration Officer Core Skills training programme if successful, this is a pass or fail course, which you will be required to pass to carry out the role. Subject to availability of pathway training courses, our new starters will be required to commence a shift working pattern before training begins of 3-4 weeks. You will be expected to be available for 5-7 weeks for the course which may include weekends and if the venue is away from your base location travel and accommodation costs will be met by the business.

Upon completion of the training course, you will undertake in house mentoring with your team, to allow you to exercise and put into practice the training received, allowing you to complete the pathway training. This mentoring period can normally take 12 months for completion.

Further information on what the training involves can be found on our website.

Eventbrite

If you want to learn more about these roles, you can join one of our free online live events, during which you will hear from staff about what the job is like, what opportunities and career prospects you may have, and why the job matters. We will also talk about the recruitment and security vetting processes, and you will have the opportunity to ask questions from our friendly and experienced team members.

28th May 2025 - 1pm

https://www.eventbrite.co.uk/e/learn-about-immigration-officer-roles-in-immigration-enforcement-tic

3rd June 2026 - 6pm

https://www.eventbrite.co.uk/e/learn-about-immigration-officer-roles-in-immigration-enforcement-tic

Person specification

Essential Criteria

Remains composed, flexible, and reliable when working under pressure or in a demanding fast-paced environment
Proven experience of building rapport with the public and stakeholders, to support outcomes. Confident in handling challenging conversations, expressing ideas and responding to feedback
Strong capability to plan, coordinate and manage varied workloads, across competing priorities, while maintaining accurate records and timely task completion
Ability to deliver fair, professional, and high quality service to individuals from diverse backgrounds, handling challenging or resistant behaviour confidently
Track record of building strong business relationships, working closely with colleagues and stakeholders to achieve shared goals
Able to gather and assess information, identify risks or issues, and make clear, evidence based decisions

Desirable Criteria

Experience working within law enforcement, security, regulatory, or other sensitive data‑handling environments

Licences

Due to the nature of the work and the geographical area, driving is a key requirement for this role. Applicants must have a full valid UK manual driving licence. You will be required to present your full valid UK driving licence at interview.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

A Civil Service pension with an employer contribution of 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
25 days annual leave on appointment, rising with service to 30 days.
Eight days of public holidays, plus one additional privilege day.
This role currently attracts Annualised Hours Allowance (AHA) of 33.32% of salary, which equates to an additional £10,699.05 per annum based on salary minimum. Further information can be found on our website.

See more of our benefits on our careers website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the following Civil Service Judgement test.

1. Online Test by 8th June 2026

If you successfully pass the Civil Service Judgement test, you will be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test will be available when you are invited to take the test. The online test is accessed via the Civil Service Jobs website.

You cannot complete the test on a mobile phone or tablet.

Following successful completion of your test, you will then be asked to complete the full application form.

Test Maintenance

Our online test supplier will be performing scheduled maintenance between 4pm and Midnight on 31st May and 4pm to 7pm on 7th June. You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

2. Application by 8th June 2026

As part of the application process, you will be asked to complete:

Personal Statement (maximum 750 words).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement), you are encouraged to visit Civil Service Careers website.

3. Sift 10th June 2026

The sift will be held on the Personal Statement.

4. Interview 1st July 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviour and Strength based questions.

In addition, candidates will be asked to prepare a 5 minute presentation that will be delivered at interview. The presentation question/scenario will be disclosed at the interview.

The presentation will be assessed against 'Behaviours' on the 'Success Profiles' and will be specifically assessed against the Behaviour Making Effective Decisions.

The interview will take place in person at Newcastle-Upon-Tyne - Link House.

Travel expenses will not be reimbursed.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.https://careers.homeoffice.gov.uk/reserve-lists

Breaking Tied Scores

The behaviours, experience, and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies regarding tattoos can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Criminal Record Check

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Home Office Resourcing Centre
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Apply Now

Refine Your Search

1st line support jobs in newcastle upon tyne

I want to receive the latest job alerts for 1st line support in newcastle upon tyne

Explore jobs in more locations

Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Licences

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information