Would you like to join the Pulman Group and have the opportunity to work for a fantastic and successful company who puts its people at the heart of its business?
About Pulman:
Pulman is the only family-owned Volkswagen Group retailer in the North East, representing Volkswagen, SEAT, CUPRA, Škoda, Volkswagen Commercial Vehicles, VWFS Rent-a-Car and National Vehicle Solutions (NVS).
With over 260 colleagues across the Group, we are proud to be one big Pulman family. Our goal is simple, to meet and exceed our customers’ expectations while delivering a fantastic customer experience they won’t find anywhere else.
Package:
Basic salary: £40,000
Benefits: 25 days holiday plus bank holidays, company pension scheme, death in service benefit, free uniform, eye tests, dental check ups & flu jabs.
The role:
· Manage the flow of work though the workshop by effective labour resource planning
· Drive efficiency through the workshop by utilising efficient working practices
· Ensure CitNow (EVHC) process is followed to maximise every opportunity to upsell
· Ensure efficient workshop use of materials, equipment and labour so service and repairs are carried out to the highest quality standards
· Meet required targets for first time fix
· Achieve the highest level of customer satisfaction and retain existing custom through the workshop
· Improve the future labour levels by consulting and co-operating with after-sales reception staff and the Service Manager/Operations Manager
· Delivering a fantastic customer experience.
· Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines
The ideal candidate will be able to multi-task, have a vehicle mechanical background along with organisational, customer handling and time management skills. Reporting and forging a strong working relationship with the Service Manager you will be focused on leading and motivating a team of technicians to deliver a fantastic customer experience. MOT testing certificate and experience from the Volkswagen Group brands is desirable.
In return, Pulman will offer you fantastic training and career progression opportunities as well as a competitive salary & monthly bonus scheme.
Based at our Volkswagen dealership in Durham.
Pay: From £40,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
Work Location: In person
