Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions. In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.
Most recently, we were proudly awarded:
- Dealer Group of the Year 2024 & 2025
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye – Northern Ireland’s Fastest Growing Family Business
- AM Awards – Highly Commended: Best Marketing Strategy
Our success is driven by our people, our ambition, and our long-term vision: To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are now seeking a Workshop Administrator to join our Aftersales team in Newry.
Location: Newry
Hours of Work: Monday - Thursday 8.00am - 5.30pm ▪ Friday 8.00am - 3.00pm ▪ Every third Saturday 9.00am - 1.00pm
The Role
This role directly supports the workshop controller and plays a crucial role in ensuring the efficient operation of the aftersales department. Your responsibilities will involve job preparation, business generation, quality control, workshop coordination, and adherence to manufacturer franchise warranty standards.
Day-to-day duties:
- Support the Workshop Controller to manage and control the daily workflow of the workshop
- Review all job cards 72 hours in advance, ensuring the workshop is adequately resourced and equipped for the scheduled work
- Support100% Vehicle Health Check (VHC) completion
- Plan daily workflow, reassigning work via Keyloop if required.
- Allocate jobs effectively to maximise technician efficiency and productivity
- Assist with equipment repair, troubleshooting, and maintenance as required
- Ensure adherence to all manufacturer warranty standards.
- Support team members with technical guidance on schematics, assembly, or mechanical issues
- Manage all sales lines pushed to aftersales, including recall checks and parts ordering.
- Ensure work environment is maintained to the highest standards and promote a positive work environment focused on safety, quality, efficiency, and customer satisfaction
About You:
- Previous experience as a Technician or Workshop Controller within a franchised dealership
- Strong organisational and leadership skills
- IT/system experience
- Ability to work in a fast-paced environment
- A team player with a focus on efficiency, quality & customer service
- A full clean UK driving licence.
If you are passionate about delivering excellent customer service with a dedication to quality Shelbourne Motors would love to hear from you.
Job Types: Full-time, Permanent
Pay: £31,900.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
Education:
- Certificate of Higher Education (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
