Service Desk Analyst
Location: Rushmere
Department: IT ¦ Pilgrim’s Europe
We’re looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.
What You’ll Do
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Provide first-class IT support across incidents and service requests
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Manage and prioritise tickets within agreed SLAs
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Resolve issues at first point of contact wherever possible
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Support major incidents and VIP requests
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Maintain accurate ticket updates, categorisation and ownership
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Contribute to service improvements and knowledgebase content
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Work closely with wider IT teams to ensure seamless support
What You’ll Bring
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Strong customer service and communication skills
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Experience in an IT or technical support environment
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Calm, professional approach in fast-paced situations
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Analytical mindset with strong problem-solving skills
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A flexible, positive team-player attitude
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IT qualifications or ITIL experience (desirable)
Pilgrim's Pride Limited is a division of Pilgrim’s Pride Corporation, our business is part of the second largest food company in the world, whose team farm, process, prepare, package and deliver fresh, frozen and value-added food products for sale in more than 100 countries.
We are proud to partner with more than 1,000 UK farmers who share our belief in the highest standards on animal welfare, efficiency, and quality. Our own farming operation is 100% RSPCA Higher Welfare, making us the largest producer of higher welfare pork globally, delivering 25% of pig meat to UK consumers.
