Director of Work, Jobs in Newton Ferrers, Dev (with Salaries)

Head of Customer Success
Genuit Group —Stonehouse
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
13d
Programme Director
Torbay and South Devon NHS Foundation Trust —Torquay
- £79,504 - £91,609 a year
- Full-time
3d
Head of Heritage, Hospitality & Visitor Experience
The Story of Emily —Liskeard
- Full-time
- Hospitality
- Management
- Public speaking
- Free parking
- Employee discount
Quick apply
Head of Channel (Merchants)
Genuit Group —Stonehouse
- Weekend availability
- Management
- Microsoft Office
- Plumbing
13d
Director of Heritage,Hospitality & Visitor Experience
The Newt in Somerset —Liskeard
- Full-time
- Hospitality
- Public speaking
- Presentation skills
Quick apply
Head of Department – Sheet Metal (3rd Shift)
Rittal-CSM —Plymouth
- £44,100 - £46,755 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
Estate & Commercial Director
Marldon Christmas Tree Farm —Marldon
- From £45,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
Specialty Training Programme Director – Assessments (Anaesthesia)
NHS England —Plymouth
- Part-time
- Leadership
- Communication skills
- School
- Annual leave
12h
Clinical Director - Small Animal
IVC —Plymouth
- Up to £80,000 a year
- Full-time
- Hospital
- Leadership
- Communication skills
- Employee discount
11d
Chair of the Audit and Risk Committee (Non-Executive Director)
Dart Harbour —Dartmouth
- Hybrid work
Quick apply
13d
Technical Director
AECOM —Plymouth
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
7d
Specialty Training Programme Director – Intensive Care Medicine
NHS England —Plymouth
- Part-time
- Leadership
- Communication skills
- School
- Annual leave
12h
Head of Technical & Engineering
The Cavanna Group —Torquay
- Full-time
- Leadership
- Communication skills
- Employee discount
Associate/Project Director - Defence Construction
Turner & Townsend —Plymouth
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
Clinical Head of Unit
The Fleet Care Home —Dartmouth
- £24.44 an hour
- Weekend availability
- Organisational skills
- Care plans
- Leadership
- Annual leave
Quick apply

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Head of Customer Success

Genuit Group -
Stonehouse

Apply Now

Job details

Full-time
13 days ago

Benefits

Company pension

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Continuous improvement
B2B
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

Closing Date for Application:

Tuesday 16/06/2026

ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Head of Customer Success to join the team.

Part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans to continue protecting the world's heating and cooling systems, to have a positive impact on the environment and people's lives.

The Role

The Head of Customer Success will lead and develop customer-facing operations across Adey and Surestop, including Customer Services Teams and Order Fulfilment Teams.

This role is responsible for creating and executing a unified strategy that ensures outstanding customer service for installers and a seamless customer journey for

merchants across all trading markets.

The successful candidate will champion a customer-first culture, drive operational excellence, and deliver measurable improvements in customer satisfaction and loyalty.

We’d love someone who thrives in an office environment and enjoys being part of the day‑to‑day energy of the team. While there is flexibility when needed, this role is at its best when you’re on site, fully involved in the work and collaborating closely with colleagues. Being in the office means you’ll have immediate access to support, faster decision‑making, and plenty of opportunities to learn, grow, and make an impact.

Key Responsibilities

Leadership & Team Management:

Lead, coach, and develop Customer Services and Order Fulfilment teams across both brands.
Foster a high-performance culture focused on collaboration, accountability, and continuous improvement.

Customer Experience Strategy:

Design and implement a comprehensive customer success strategy for Adey and Surestop, aligned with business objectives.
Define and optimise the customer journey for installers and merchants across all trading markets.

Operational Excellence:

Oversee order fulfilment processes to ensure accuracy, efficiency, and timely delivery across both brands.
Implement best practices and technology solutions to streamline operations and enhance service quality.

Stakeholder Engagement:

Collaborate with Sales, Marketing, and Product teams to ensure a consistent and positive customer experience.
Act as the voice of the customer within the organisation, influencing product development and service improvements.

Performance & Reporting:

Establish KPIs for customer service and fulfilment teams, including response times, order accuracy, and satisfaction scores.
Monitor performance metrics and provide regular reports to senior leadership.

Continuous Improvement:

Drive initiatives to improve processes, reduce friction, and enhance customer loyalty.
Stay informed on industry trends and emerging technologies to maintain a competitive edge

The Person

Proven experience in a senior customer success or customer service leadership role, ideally within B2B or trade environments.
Strong understanding of customer journey mapping and service design.
Competent in all Microsoft Office programs; Word, Excel/Outlook.
Experience with CRM systems and order management platforms.
Excellent leadership, communication, and stakeholder management skills.
Commercial awareness and ability to align customer success strategy with business goals.
Able to listen carefully and assimilate information quickly.
Able to ask clarifying questions and provide accurate information.
Able to remain calm in pressurised circumstances and able to deal with difficult situations
Analytical mindset with ability to interpret data and drive decisions.
Excellent communication/ negotiation skills (face to face/ telephone/written).
Ability to prioritise work under pressure.
Excellent organisational skills.
Great attention to detail

The Benefits

25 days holiday, plus bank holidays
Pension contribution matched up to 8%
Life Assurance 3x base salary
Private health scheme
Genuit sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Apply Now

Refine Your Search

director of jobs in newton ferrers, dev

Head of Customer Success

Programme Director

Head of Heritage, Hospitality & Visitor Experience

Head of Channel (Merchants)

Director of Heritage,Hospitality & Visitor Experience

Head of Department – Sheet Metal (3rd Shift)

Estate & Commercial Director

Specialty Training Programme Director – Assessments (Anaesthesia)

Clinical Director - Small Animal

Chair of the Audit and Risk Committee (Non-Executive Director)

Technical Director

Specialty Training Programme Director – Intensive Care Medicine

Head of Technical & Engineering

Associate/Project Director - Defence Construction

Clinical Head of Unit

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