We are seeking a skilled IT Technician to join our dynamic IT support team. The successful candidate will be responsible for maintaining and troubleshooting a wide range of hardware and software systems, ensuring seamless operation across our organisation. This role offers an excellent opportunity to utilise your technical expertise in a fast-paced environment, providing vital support to both internal teams and external clients. The ideal applicant will possess strong communication skills, a proactive approach, and a comprehensive understanding of various operating systems and network protocols.
Duties
- Provide first-line and ongoing technical support to end users across all departments
- Act as the primary contact for logging, tracking, and resolving IT-related incidents and service requests
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Escalate complex issues where necessary while maintaining ownership and communication with users
- Deliver clear guidance and training to users on systems, applications, and best practices
- Set up, configure, and deploy new laptops, desktops, and workstations, including software installation
- Proactively tidy and decommission old or unused systems, ensuring proper data handling, resetting and disposal
- Maintain and update operating systems, applications, drivers, and firmware across devices
- Ensure all IT equipment (laptops, PCs, printers, peripherals) is functioning optimally and kept up to date
- Support onboarding/offboarding processes including hardware provisioning and account setup
- Install and configure hardware and software components
- Set up and maintain workstation environments with necessary peripherals and network access
- Support printer configurations, connectivity, and troubleshooting
- Assist with network-related troubleshooting and connectivity issues
- Design, build, and maintain SharePoint sites and pages from scratch
- Manage and configure SharePoint permissions, access levels, and user groups
- Ensure SharePoint structure aligns with business requirements and information governance standards
- Provide guidance and support to users on SharePoint usage and collaboration features
- Maintain accurate asset registers, system documentation, and technical records
- Administer Active Directory accounts, permissions, and group policies to ensure security compliance.
- Support and contribute to ISO standards compliance (e.g., ISO 27001) and continuous improvement initiatives
- Follow and promote IT policies, security procedures, and best practices
- Identify opportunities to improve systems, processes, and the overall user experience
- Provide recommendations to reduce recurring technical issues
- Orchestrate and support Service Level Processes (SLP), ensuring tickets and incidents are handled within agreed timeframes
- Take ownership of the ticketing system alongside the external IT provider, ensuring effective prioritisation and timely resolution of all user issues.
- Monitor service performance, prioritisation, and resolution effectiveness
- Contribute to service reporting and continuous improvement of IT support processes
- Build and maintain strong working relationships with colleagues across all departments
- Communicate technical information clearly and provide training to non-technical users
- Collaborate with internal teams and external vendors when required
- Support business initiatives involving IT systems and digital transformation
- Promote and support the use of MS Teams Planner across departments
Person Specification —
- Good academic qualifications, minimum 5 GSCEs including Maths and English.
- Previous experience in an IT Technician role or a related role.
- 1-2 years’ experience within a similar role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Expertise knowledge in MS 365, Teams, SharePoint, One Drive.
- MS Server build knowledge and hands on experience, 2016 – 2019
- Working knowledge of LAN & or WAN technologies
- Experience with Active Directory management and Group Policy administration.
- Excellent written and verbal communication skills.
- Strong organisational skills with keen attention to detail.
- Effectively work to deadline, multi-task and prioritise work efficiently
- Ability to work well with others and contribute to a positive office culture.
This position offers an engaging environment where your technical skills will directly contribute to the organisation’s success while providing opportunities for professional growth within the IT sector.
To apply:
Please attach your CV with a covering letter indicating how your skills and experience meet each of the key duties.
No recruitment agencies please. Any agency assistance will be via invitation only. Please note any speculative candidates submitted via agencies without invitation will not be considered as represented by that agent.
Creative Construction reserves the right to close this advertisement early if sufficient applications have been received.
Schedule:
- Monday – Friday, 8am – 5pm
Job Types:
- Full-time, On-site
- Permanent
Work authorisation:
- United Kingdom (required)
Reference ID: CC/ITT/26/0610
Benefits:
- Casual dress
- Company pension
- On-site parking
Work Location: In person
