Supporter care coordinator Work, Jobs in North Petherton, Som (with Salaries)

Supporter Care Coordinator
Royal Society of Wildlife Trusts —Taunton
- £15,736 - £26,227 a year
- Part-time
- Hybrid work
- Time management
- Employee assistance programme
5d

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Supporter Care Coordinator

Royal Society of Wildlife Trusts
Taunton

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Job details

Part-time | Fixed term contract
£15,736 - £26,227 a year
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Raiser's Edge
Time management

Full job description

Closing date: Sunday 19 July 2026

Salary: 22.5 hours per week Banding Level 2 £15,736 (£26,227 FTE)

Contract type: Fixed term / Working hours: Part time

Location:

Taunton, Somerset

Hybrid working available with 1-2 days per week expected in the office

This is a fantastic opportunity to support the Fundraising Team at Somerset Wildlife Trust. By providing great supporter care and key administrative support to the team, particularly membership, you will help to maximise engagement and income from supporters of Somerset Wildlife Trust.

Job Description – Key Responsibilities and Tasks

Meet Fundraising Strategic Targets

To provide exceptional supporter care and key administrative support to the fundraising team, particularly membership, to maximise engagement and income from supporters of Somerset Wildlife Trust by:

Supporter care:

Being the first point of contact for the majority of our supporters and offering first-class stewardship to ensure our members and donors feel well-supported.
Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve colleagues to maximise potential support and income.
Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments and cheques, accurately.
Supporting the Fundraising Data Specialist with the efficient processing of monthly Direct Debit and Gift Aid claims. Assist in financial reconciliations.
Managing the day-to-day operations of the online shop, which includes the management of the website presence, fulfilment of all shop purchases and payments, and developing new products/adoptions as agreed with the Fundraising Development Manager.
Being able to manage multiple tasks and requirements whilst demonstrating excellent time management
Demonstrating good problem-solving skills and being able to work independently to deal with most enquiries and issues arising during the day.
Providing administrative support for the Fundraising team.
Identifying and proposing improvements that can be made to internal processes to help make the team more efficient.

CRM (Raiser’s Edge) & Systems:

Maintaining accurate and up-to-date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records. Work with other team members to manage the recording of fundraising activity and income to help them become confident users.
Producing electronic member retention letters and working with the Fundraising Data Specialist to make other improvements to processes to maximise effective use of Raiser’s Edge.
Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system.
Supporting Fundraising colleagues with other systems used in the day-to-day work of the team.

Stakeholder relationships:

Managing the day-to-day relationship with our membership recruiters at SWWFL, including the member upload processes, maintaining data quality, providing additional equipment and resources, and organising SWWFL team days and inductions.
Managing stock levels and organising the printing and updating of membership materials. Liaising with suppliers to gather quotes and order new materials.

3 days per week preferably Monday to Wednesday working closely with the Supporter Care and Community Fundraising Coordinator.

Currently a 12-month contract but could be extended.

Apply by sending in your completed application form (below) and CV to [email protected].

For further information, please contact Theresa Jones, Fundraising Development Manager via email at [email protected]

We offer some fantastic benefits including:

7% employer pension contribution
Life assurance
An annual professional institution subscription if applicable
Flexible and agile working
Wellbeing support – EAP, wellbeing champions
Diversity networks through RSWT/TWT
Paid volunteer days
Continuous Professional Development opportunities
33 days of holiday (25 + bank holidays)

The opportunity to make a real and positive difference to nature, communities and the climate

Associated Documentation

SWT Application Form and EDI Survey 2026 (1).docx (62.64 KB)
Supporter Care Administrator JD.pdf (977.01 KB)

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