About Us
Decorating Centre Online is a growing retail business with over 40 years of trading experience. As a proud third-generation family-run company, we’re passionate about helping customers transform their homes with our fantastic range of wallpaper, paint, and decorating tools.
With an enthusiastic team and a strong reputation for excellent customer service, we’re expanding both our stores and online presence, becoming the go-to destination for retail and trade customers seeking expert decorating advice and quality products.
Purpose Of The Role
We’re looking for a motivated, enthusiastic self-starter to join our team. This is a great opportunity to make a real impact by providing exceptional customer service and supporting our social media engagement, order processing, and day-to-day operations.
You’ll be at the heart of our business, helping customers feel confident and inspired in their decorating projects. If you love interiors and enjoy delivering top-notch service, this role is perfect for you.
As a small and dynamic team every day is different, so having a flexible attitude to daily tasks is essential. ‘Jumping in’ and supporting other members of the team
may be required from time to time which will provide valuable knowledge of all
areas of the business.
Responsibilities will include:
Customer Service
- Respond to customer inquiries via phone, email, Instagram, Facebook, and online chat
- Manage order amendments, provide colour advice, and answer product questions efficiently and professionally
- Resolve complaints promptly, using our tone of voice and policies to exceed customer expectations
- Process returns in line with company policy
- Delivering exceptional service to maintain customer satisfaction scores
Social Media Engagement
- Respond to messages and comments across social media platforms daily
- Engaging with customers via comments and likes across all platforms
- Using tagged content for Instagram stories
- Using colour and product knowledge to help create sales via social media channels.
Facilitating order processing
- Printing and organising orders
- Keeping on top of order volume and ensuring good communication between the customer experience team and the warehouse team
- Spotting potential issues with orders and resolving them efficiently
- Ensuring all orders leave us on time
- Monitor stock levels and flag out-of-stock items
- Assisting with stock replenishment and backorder management
- Manage tracking for drop ship orders and liaise with partners
Skills & Experience Required:
- Able to thrive in a fast-paced, dynamic environment
- Outstanding interpersonal and communication skills; perfect command of written and spoken English
- Strong organizational skills including time management; ability to multitask and meet deadlines
- Effective customer service skills
- Experience with social media platforms
- Strong decision-making and problem-solving abilities
Preferred:
- Passion for interior design and a strong awareness of the market and trends
- Customer service or retail experience
- Familiarity with e-commerce platforms (e.g., Shopify)
What you will receive:
- Part of the annual DCO bonus fund (non-guarenteed, subject to company and individual performance)
- Generous free decorating products allowance and discounts
- Access to private medical care insurance
- 20 days holiday + bank holidays (increasing with length of service)
- Bike to work scheme
- Access to DCO pension scheme
Schedule:
● Monday to Friday
● Saturday Rota’d with other team members
Experience:
● Customer Service: 1 year (preferred)
Work remotely:
● No
Pay: From £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
