business process analyst Work, Jobs in norwich, eng (with Salaries)

Microsoft Dynamics 365 Business Analyst (Consultant II)
UST Global —Norwich
- Full-time
- Azure
- Sales
- Data analysis skills
Quality Assurance Analyst
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Continuous improvement
- Organisational skills
- In-person
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Quality Assurance Analyst
JAA-Jones Lang LaSalle Limited —Norwich
The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous…
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Microsoft Dynamics 365 Business Analyst (Consultant II)

UST Global -
Norwich

Apply Now

Job details

Permanent | Full-time

Qualifications

Jira
Power BI
SAFe
Azure
Sales
Business analysis
Data analysis skills
Business processes
Confluence
Customer relationship management
IT
Banking

Full job description

ID: 53700

1 Opening

NORWICH

Role description

Microsoft Dynamics 365 Business Analyst

Norwich, United Kingdom

Full time, permanent

We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large‑scale CRM modernisation and digital transformation initiatives.

The Role:

Lead end‑to‑end business analysis across Dynamics 365 CRM programmes
Engage stakeholders to capture requirements, facilitate workshops, and define as‑is / to‑be processes
Translate business needs into functional requirements, user stories, and acceptance criteria
Provide functional expertise across Dynamics 365 CRM modules:
- Sales
- Customer Service
- Customer Insights / Marketing
- Field Service (where applicable)
Define standards for:
- Business Process Flows
- Case management, SLAs, queues
- Forms, views, dashboards, and automations
- Identify optimisation and automation opportunities using:
Dynamics 365 native capabilities
Power Platform (Power Automate, Power Apps)
Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
Promote an OOB‑first approach with controlled customisation

What you will bring:

Minimum of 15 years’ IT experience with strong Business Analyst background
Proven experience delivering Microsoft Dynamics 365 CRM solutions
Strong understanding of:
- CRM business processes
- Dataverse concepts and data models
- CRM security and role models
- Experience working on large, complex CRM programmes

Nice to have skills:

Power Platform experience (Power Apps, Power Automate, Power BI)
Experience in regulated industries (Banking, Insurance, Healthcare)
Exposure to integrations and enterprise architecture discussions
Microsoft Dynamics 365 / Power Platform certifications

Tools & Skills:

Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management

Hurry & apply for a more detailed conversation with our Team!

#UST

Skills

business analysis,data analysis,microsoft dynamics 365,devops,change management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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business process analyst jobs in norwich, eng

Microsoft Dynamics 365 Business Analyst (Consultant II)

Quality Assurance Analyst

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