Response specialist Work, Jobs in Norwich, Eng (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
2d
Non Medical Prescriber
Norfolk & Suffolk Foundation Trust —Great Yarmouth
- £49,387 - £56,515 a year
- Full-time
11d
Rapid Response Support Worker
Ambition Community Healthcare LTD —Dereham
- £26,000 - £30,000 a year
- Overtime
- Up to 50% travel
- Travel
- In-person
- Flexitime
- Employee discount
Quick apply
Community Healthcare Assistant
East of England Community Health and Care NHS Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Care plans
8d
Community & Support Work Training Norfolk
SCCU Group —Norwich
Quick apply
1d
Flood Risk Officer
Norfolk County Council —Norwich
- £37,280 - £39,152 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Employee discount
- Gym membership
Senior Ministerial Visits and Events Manager
Department for Work and Pensions —Claxton
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Non Medical Prescriber
Norfolk and Suffolk NHS Foundation Trust —Great Yarmouth
- £49,387 - £56,515 a year
- Full-time
11d
Family Help Team Manager - Prevention (10845)
Norfolk County Council —Dereham
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Mentoring
- Employee discount
- Gym membership
3d
Senior UCR Clinician
East of England Community Health and Care NHS Trust —Norwich
- £39,959 - £48,117 a year
- Weekend availability
2d
Senior Mental Health Practitioner
Norfolk and Suffolk NHS Foundation Trust —Great Yarmouth
- £39,959 - £48,117 a year
- Full-time
- Communication skills
8d
Senior Mental Health Practitioner
Norfolk & Suffolk Foundation Trust —Great Yarmouth
- £39,959 - £48,117 a year
- Full-time
- Supervising experience
- Travel
- Computer skills
9d
Registered Nursing Associate / Community Assistant Practitioner
East of England Community Health and Care NHS Trust —Aylsham
- £28,392 - £31,157 a year
- Part-time
- IT
- Care plans
- Communication skills
14h
Building Surveyor - Norwich
Construo —Norwich
- £50,000 - £60,000 a year
- Full-time
- IT
Advanced Nurse Practitioner
Botesdale Health Centre —Diss
- Part-time
- GP surgery experience
- Master's degree
- Presentation skills
- Sick pay
Quick apply
Registered Nurse Associate
East of England Community Health and Care NHS Trust —Wymondham
- £28,392 - £31,157 a year
- Full-time
- Medication administration
- IT
- Care plans
- Gym membership
Service Engineer – Dairy Equipment
T H WHITE Group —Attleborough
- Communication skills
- Employee discount

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £39,500 a year
2 days ago

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary from £39,500pa

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe. We are looking for an experienced Customer Services Manager to lead, develop and shape our Customer Services function as we continue to grow and put the customer at the heart of everything we do.

This is a high-impact leadership role for someone who knows what great customer service looks like and has the experience, energy and confidence to run a busy customer service operation day to day, while also building it for the future. You will lead and support the team, manage service performance, champion customer insight and help shape a smarter, more efficient and more technology-enabled customer experience.

The Opportunity

As Customer Services Manager, you will take ownership of our customer service operation, ensuring customers receive knowledgeable, responsive and professional support across all channels. A key part of the role will be leading the team day to day, managing priorities, workloads, service levels, quality standards and escalations, while bringing structure, pace and strong leadership to the function. You will also identify opportunities to improve processes, reduce customer effort and make better use of technology, data, automation and AI-enabled tools.

You will work closely with Technology, Marketing, Ecommerce, Retail Operations, Warehousing and Logistics to ensure customer feedback is understood, acted on and used to improve the wider customer journey.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, improve performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 17 July 2026

Quick apply

Refine Your Search

response specialist jobs in norwich, eng

Customer Service Manager - Rackheath

Non Medical Prescriber

Rapid Response Support Worker

Community Healthcare Assistant

Community & Support Work Training Norfolk

Flood Risk Officer

Senior Ministerial Visits and Events Manager

Non Medical Prescriber

Family Help Team Manager - Prevention (10845)

Senior UCR Clinician

Senior Mental Health Practitioner

Senior Mental Health Practitioner

Registered Nursing Associate / Community Assistant Practitioner

Building Surveyor - Norwich

Advanced Nurse Practitioner

Registered Nurse Associate

Service Engineer – Dairy Equipment

I want to receive the latest job alerts for response specialist in norwich, eng

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