Customer operations & application support Work, Jobs in Norwich, Nfk (with Salaries)

Customer Operations & Application Support Coordinator
Primary Care IT Ltd. —Norwich
- £26,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
ESR Administrator
Norfolk & Suffolk Foundation Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee discount
3h
Barista and Customer Service
Central Connect —Norwich
- Up to £13.45 an hour
- Weekends only
- Serving
- Customer service
- In-person
Quick apply
10d
Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.59 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
7d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
8d
Assembly Operator
Fluke —Norwich
- Microsoft Office
- Annual leave
- Life insurance
Field Operative
ChargedUp —Norwich
- From £15 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick apply
Financial Crime Manager
Aviva —Norwich
- Part-time
- IT
- Financial services
- Employee discount
Supervisor
Holland & Barrett —Norwich
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
23h
Call Handler - Initial Response Service
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
9d
Community Centre Manager
The Salvation Army —Norwich
- £31,119 a year
- Full-time
- English
- Leadership
9d
Network Planner
First Bus —Norwich
- Analysis skills
- Computer networking
- Communication skills
- Employee assistance programme
- Employee discount
Retail Customer Service - 18-30 Hours
Betfred —Wymondham
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Repairs Contract Liaison Manager
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Hybrid work
- Contracts
- Annual leave
One Stop - Customer Service Assistant
One Stop —Norwich
- £12.81 an hour
- Full-time
23h
Senior Associate Management Support Administrator
Norfolk & Suffolk Foundation Trust —Hellesdon
- £28,392 - £31,157 a year
- Part-time
- Word processing
- Typing
2d
Electrical Craftsperson
Serco Plc —Norwich
- £33,073 - £35,375 a year
- Full-time
- Customer service
- Maintenance
- Communication skills
- Employee assistance programme
Business Manager
Pilgrims' Friend Society —North Walsham
- £45,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
13d
Finance Administrator
SaxonAir Charter Limited —Norwich
- £13.45 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Health & wellbeing programme
Quick apply
10d
Van Courier (Own Van Required) – Self-Employed
Tradeaze Ltd —Norwich
- £50 - £200 a day
- Heavy lifting
- Sales
- Customer service
Quick apply
2d

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customer operations & application support jobs near norwich, nfk

Customer Operations & Application Support Coordinator

Primary Care IT Ltd.
Norwich

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Customer service
Software deployment
Customer support
Application support
SaaS
Communication skills

Full job description

Norwich, Norfolk | Full-Time | Office-Based

Salary: £26,000 – £32,000 depending on experience
Hours: Monday–Friday, either 8am–4pm or 9am–5pm

About Us:

Primary Care IT supports GP practices and NHS organisations through the delivery of healthcare software solutions, operational support services, and clinical system resources.

We are looking for a proactive, highly organised, and customer-focused individual to join our Norwich-based team.

This is a varied role combining customer support, SaaS application support, deployment coordination, onboarding activities, and operational service delivery.

You will act as a first point of contact for GP practices and healthcare organisations using Primary Care IT solutions, helping investigate support requests, troubleshoot issues using structured processes, coordinate deployments, and ensure customers receive clear and timely updates throughout.

The role includes first-line investigation and troubleshooting of support tickets relating to Primary Care IT software solutions, escalating more complex issues to senior technical and development teams where required.

This is not a traditional infrastructure or hardware IT support role. We are particularly interested in candidates with strong customer service, SaaS support, service delivery, onboarding, coordination, or operational support experience who are confident learning systems and processes.

Key Responsibilities

Manage customer support tickets and operational service requests
Provide first-line investigation and troubleshooting for customer issues
Coordinate resolutions with senior technical and development teams
Provide professional and timely updates to customers
Coordinate onboarding and deployment activities for GP practices and NHS organisations
Carry out guided system setup and configuration activities using documented processes
Maintain accurate operational records and documentation
Monitor and manage multiple customer activities and priorities simultaneously
Support customers throughout deployment and onboarding processes
Ensure a high standard of customer service and communication at all times

Essential Skills

Excellent customer service and communication skills
Strong organisational and coordination abilities
Ability to investigate issues and follow structured troubleshooting processes
Ability to manage multiple priorities and workloads simultaneously
Strong attention to detail and problem-solving skills
Confidence using software systems and operational processes
Ability to provide clear, professional, and timely customer updates
Proactive and professional approach to workload management

Desirable Experience

SaaS or application support experience
Customer support, service delivery, or customer operations experience
Experience working with ticketing or case management systems
Onboarding or deployment coordination experience
Experience working with GP practices, NHS organisations, or healthcare software
Knowledge of EMIS Web, TPP SystmOne, or Medicus

What We Offer

Supportive and friendly team environment
Full training provided
Opportunity to develop within healthcare technology and SaaS operations
Varied and customer-focused role
Career progression opportunities
Exposure to NHS and primary care environments
Opportunity to work closely with innovative healthcare software solutions

If you enjoy working with customers, solving problems, coordinating activities, and delivering a high-quality service within a fast-paced environment, we’d love to hear from you.

How to Apply

Please apply with your CV.

Pay: £26,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer operations & application support jobs in norwich, nfk

Customer Operations & Application Support Coordinator

ESR Administrator

Barista and Customer Service

Customer Resolution Specialist

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Assembly Operator

Field Operative

Financial Crime Manager

Supervisor

Call Handler - Initial Response Service

Community Centre Manager

Network Planner

Retail Customer Service - 18-30 Hours

Repairs Contract Liaison Manager

One Stop - Customer Service Assistant

Senior Associate Management Support Administrator

Electrical Craftsperson

Business Manager

Finance Administrator

Van Courier (Own Van Required) – Self-Employed

I want to receive the latest job alerts for customer operations & application support in norwich, nfk

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