Patient care coordinator Work, Jobs in Norwich, Nfk (with Salaries)

SPoC Operational Hub Coordinator
East of England Community Health and Care NHS Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
10d
Patient Care Coordinator
Sheringham Medical Practice —Norwich
- From £12.71 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
Clinical Coder / Medical notes Sumariser
Mattishall & Lenwade Surgeries —Dereham
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
- Free parking
Quick apply
Clinical Bed Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- IT
- Leadership
- Communication skills
7d
Trainee Patient Services Assistant
Mattishall & Lenwade Surgeries —Dereham
- From £12.71 an hour
- Weekend availability
- Microsoft Outlook
- Administrative experience
- Analysis skills
- Employee discount
Quick apply
10d
Medical Administrator / Medical Secretary / Receptionist (Patient services assistant)
Mattishall & Lenwade Surgeries —Dereham
- £12.71 an hour
- Weekend availability
- Microsoft Outlook
- Administrative experience
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Home Care Assistant (Domiciliary Care)
Kingsley Careers —Norwich
- £14.50 an hour
- Part-time
- No experience needed
- Driving
- Communication skills
- Paid training
- Employee assistance programme
3d
Digital Operations & AI Coordinator (Part-Time)
Nomaz Limited T/A Online Chemist —Gorleston-on-Sea
- From £12.71 an hour
- Part-time
- Computer Science
- JavaScript
- In-person
- Free parking
- Employee discount
Quick apply
Salaried GP
PrimaryCareCareers —Stalham
- Organisational skills
- Care plans
- Communication skills
- Annual leave
Advanced Nurse Practitioner
Botesdale Health Centre —Diss
- Part-time
- GP surgery experience
- Master's degree
- Presentation skills
- Sick pay
Quick apply
8d
Advanced Nurse Practitioner
PrimaryCareCareers —Diss
- Master's degree
- Presentation skills
- Communication skills
8d
Night Senior Registered Mental Health Nurse (Part Time)
Priory —Diss
- £29,067 a year
- Part-time
- Free parking
- Annual leave
Quick apply
Senior Registered Mental Health Nurse
Priory —Diss
- £40,559 a year
- Full-time
- Free parking
- Annual leave
Quick apply

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SPoC Operational Hub Coordinator

East of England Community Health and Care NHS Trust
Norwich

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
10 days ago

Full job description

Following the recent merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, we are now proud to be part of East of England Community Health and Care NHS Trust (EECH) – one of the largest community healthcare providers in England, delivering services across a wide geographical area and supporting thousands of patients every day.

We are looking for an enthusiastic, motivated and experienced Operational Hub Coordinator to join our award-winning Single Point of Contact (SPoC) team based at Norwich Community Hospital.

This is an exciting opportunity for someone who enjoys leading people, solving problems, improving processes and ensuring patients receive timely access to the care and support they need.

As a key member of the SPoC leadership team, you will support the day-to-day operation of a busy contact centre environment, providing supervision and support to Operational Hub Administrators whilst ensuring referrals, calls and electronic tasks are managed safely, efficiently and to a high standard.

As an Operational Hub Coordinator, you will:
Provide day-to-day supervision and support to the SPoC team

Conduct regular supervisions, feedback sessions and annual PDP reviews

Support recruitment, induction, training and development of staff

Monitor call quality, referral quality and performance standards

Produce audits, reports and performance data

Assist with rota management and service staffing requirements

Act as a point of escalation for complex referrals, complaints and operational issues

Support service improvement initiatives and process development

Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk

Help ensure patients receive a safe, responsive and high-quality service every day.

East of England Community Health and Care NHS Trust (EECH) was formed through the merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, creating one of the largest providers of community healthcare services in England.

We provide a wide range of community, specialist and children's services, supporting patients and their families to receive high-quality care closer to home. Our staff work across a diverse range of settings, including community hospitals, clinics, patients' homes and administrative support services.

At EECH, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and compassionate working environment where staff feel valued, respected and empowered to develop their careers. We actively encourage innovation, continuous improvement and collaborative working to ensure we deliver the best possible outcomes for the communities we serve.

The Single Point of Contact (SPoC) is a vital service within the Trust, acting as the gateway to community nursing and therapy services across Norfolk. Our teams support thousands of patients, carers and healthcare professionals each year, ensuring referrals and enquiries are managed efficiently, safely and compassionately.

Provide day-to-day supervision and support to the SPoC team

Conduct regular supervisions, feedback sessions and annual PDP reviews

Support recruitment, induction, training and development of staff

Monitor call quality, referral quality and performance standards

Produce audits, reports and performance data

Assist with rota management and service staffing requirements

Act as a point of escalation for complex referrals, complaints and operational issues

Support service improvement initiatives and process development

Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk

Help ensure patients receive a safe, responsive and high-quality service every day.

Please see full Job Description and Person Specification

Apply Now

Refine Your Search

patient care coordinator jobs in norwich, nfk

SPoC Operational Hub Coordinator

Patient Care Coordinator

Clinical Coder / Medical notes Sumariser

Clinical Bed Manager

Trainee Patient Services Assistant

Medical Administrator / Medical Secretary / Receptionist (Patient services assistant)

Home Care Assistant (Domiciliary Care)

Digital Operations & AI Coordinator (Part-Time)

Salaried GP

Advanced Nurse Practitioner

Advanced Nurse Practitioner

Night Senior Registered Mental Health Nurse (Part Time)

Senior Registered Mental Health Nurse

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