digital service desk Work, Jobs in nottingham, eng (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
1d
Office Manager
GR groundwork’s & building services Ltd —Chesterfield
- £13 - £16 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Mansfield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
ICT End User Services Engineer
Hinckley & Bosworth Borough Council —Melton Mowbray
- £33,699 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- SQL
- Relocation assistance
- Annual leave
Quick apply
Crown Court Clerk
HM Courts & Tribunal Service —Derby
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
4d
Veterinary Customer Success Lead – Vetsource
Mars —Waltham on the Wolds
- £43,000 - £47,000 a year
- Full-time
- Travel
- Annual leave
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
11d
Offender Subject Access Request Team - Team Leader
Ministry of Justice —Burton-On-Trent
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Annual leave
- Employee discount
11d
Consultant Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Master's degree
Hire Controller
Henry Boot —Derby
- £23,533 - £35,300 a year
- Annual leave
- Employee assistance programme
Quick apply
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
3d
Senior Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
Service Team Leader
Morrisons —Bolsover
- Annual leave
- Employee discount
Quick apply
8d
Graduate Geotechnical Engineer and Engineering Geologist
AECOM —Chesterfield
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office

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First Line Analyst 3
Computacenter —Nottingham
The Analyst will provide technical support and service delivery to Computacenter's customers. Maintain technical knowledge and expertise associated with…
8d
First Line Analyst
Computacenter —Nottingham
The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers,…
1d

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Second Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Qualifications

TCP
Azure
DHCP
AWS
DNS
Organisational skills
TCP/IP
Communication skills
PowerShell
Active Directory
Intune

Full job description

Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 218531 | Contract type: Standard | Business Unit: Service Desk

Life on the team

Locations: Milton Keynes or Nottingham or Hatfield

Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week at our offices, so please bear this in mind when applying

Join our dynamic 2nd Line Command Support team in Milton Keynes, where you’ll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Command Analyst, you’ll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer’s estates. Your insights and expertise will be vital in supporting the team’s success, making a real impact on our customer experience.

What you’ll do

Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service
Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment
Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes
Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience
Support infrastructure change implementations, ensuring seamless transitions and minimal disruption

What you’ll need

At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents
Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment
Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner
Strong technical skills in the following areas
Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender
Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS)
Directory Services: Active Directory Domain Services, Entra ID
Ivanti UWM: Environment Manager, Application Control, Performance Manager
Monitoring Tools: ScienceLogic, SCOM
Networking Fundamentals: DNS, DHCP, TCP/IP
Policy Management: Group Policy, Intune Policy
Quest: Active Roles, Recovery Manager
Scripting: PowerShell

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

digital service desk jobs in nottingham, eng

Second Line Analyst

First Line Analyst

Office Manager

Associate IT Support Technician

Operational Support Officer

ICT End User Services Engineer

Crown Court Clerk

Veterinary Customer Success Lead – Vetsource

Customer Services Manager

Offender Subject Access Request Team - Team Leader

Consultant Aquatic Ecologist

Hire Controller

Consultant Ecologist

Senior Aquatic Ecologist

Service Team Leader

Graduate Geotechnical Engineer and Engineering Geologist

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