Senior customer service Work, Jobs in Nottingham, Eng (with Salaries)

Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
3d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Senior Arrears Specialist
TheNottingham —Nottingham
- Hybrid work
- Microsoft Office
- IT
- Financial services
- Annual leave
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
5d
Assistant Manager
Farmfoods —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Service Desk Analyst (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- IT
- Communication skills
4d
Supervisor (Full-Time)
Pandora Jewelry —Nottingham
- £14.80 an hour
- Full-time
- Sales
- Customer service
- Driving
- Employee discount
11d
Temporary Part-time Customer Service Advisor
Machine Mart —Nottingham
- £15,862.08 a year
- Temporary
- Employee discount
Senior Credit Controller
Mi Hub Ltd —Derby
- £31,750 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
11d
Technical Administrator
Gateley —Nottingham
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Direct Sales Executive - Full time
Mood London —Nottingham
- From £23,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
Quick apply
Finance Assistant Transactional
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Full-time
- University
- Travel
9d
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
Talent Acquisition Partner
Butternut Box —Worksop
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
3d
Commercial Programme Manager
bfpeople —Derby
- £65,000 - £75,000 a year
- Full-time
- Business development
- Project management
- In-person
Quick apply
5d
Senior Transport Planner
Moran Logistics —Derby
- £35,000 a year
- Full-time
- Management
- Driving
- Computer networking
- Store discount
- Employee discount
Quick apply
Senior Sales Assistant (16 hours contract)
Heron Foods —Nottingham
- Up to £13 an hour
- Part-time
- Hospitality
- Leadership
- Employee discount
Quick apply
13d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply

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Senior Customer Success Manager

YIH Property Holdings Limited
Nottingham

Quick apply

Job details

Full-time
£38,000.00 - £49,867.48 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Life insurance
On-site parking

Qualifications

CRM software
Email marketing
Presentation skills
Martech
SaaS
Account management
Communication skills
Marketing

Full job description

Job Overview
We are seeking an experienced and proactive Customer Success Manager. This role is pivotal to the success of our business, it builds deep relationships with our clients, maximising the value of their investment.

We're looking for an experienced Marketing Account Manager to take ownership of a portfolio of customers, acting as their trusted advisor, consultant, and growth partner. This is a highly consultative role that combines strategic account management, marketing expertise, commercial ownership, and customer success.

You will work closely with business owners, directors, and senior stakeholders to understand their commercial objectives, marketing challenges, customer journeys, and growth ambitions. Using this understanding, you'll help shape and guide strategic marketing initiatives across email marketing, marketing automation, customer communications, AI, digital marketing, and wider cross-channel engagement programmes.

This is not a traditional Customer Success role. We're looking for someone who genuinely understands marketing and customer engagement, can confidently discuss strategy with clients, and is able to translate business objectives into actionable marketing plans and campaigns.

You will be expected to understand what customers are trying to achieve, identify opportunities for improvement, provide strategic recommendations, and work closely with internal delivery teams to ensure campaigns, automations, and marketing initiatives align with the customer's goals.

The ideal candidate will come from a marketing agency, marketing automation, CRM, customer engagement, or digital marketing background and have experience managing customer relationships whilst also providing strategic marketing guidance.

This role would be particularly well suited to someone who has previously worked hands-on with marketing platforms, marketing automation tools, email marketing, or campaign delivery and is looking to move into a more strategic, consultative account management position.

Success will be measured through customer retention, customer satisfaction, account growth, customer outcomes.

What You’ll Be Responsible For

Owning and managing a portfolio of customer accounts, with responsibility for retention, growth, customer health, and long term success
Acting as the primary strategic contact and trusted advisor for your customers
Building strong relationships with key stakeholders, decision makers, and marketing leaders across your customer portfolio
Developing a deep understanding of each customer's business objectives, marketing strategy, customer journey, operational challenges, and growth plans
Leading strategic business reviews focused on performance, ROI, value delivered, future opportunities, and long term planning
Providing consultative guidance around marketing strategy, customer engagement, lead generation, customer lifecycle marketing, nurture programmes, and marketing automation
Identifying opportunities to improve customer outcomes through better use of products and services
Translating customer requirements into clear briefs and recommendations for internal delivery teams
Working closely with specialist teams across email marketing, websites, automation, AI, paid media, CRM, and customer engagement solutions
Advising customers on best practice across email marketing, segmentation, customer journeys, marketing automation, and cross-channel communications
Monitoring customer engagement, adoption, platform usage, campaign performance, and overall account health
Identifying churn risks early and creating action plans to improve customer outcomes and retention
Driving account growth through upsell, cross-sell, expanded adoption, and additional strategic opportunities
Leading commercial conversations including renewals, upgrades, and additional services
Creating and maintaining strategic account plans aligned to customer objectives and commercial opportunities
Acting as the voice of the customer internally, collaborating closely with Product, Support, Delivery, AI, and wider operational teams
Supporting customers through challenges and ensuring a positive, proactive, and solutions-focused experience throughout the customer lifecycle
Contributing towards customer advocacy initiatives including case studies, testimonials, referrals, and success stories

About You

We're looking for someone who combines strong commercial account management skills with a genuine understanding of marketing strategy, customer engagement, and marketing technology.

Essential:

Minimum 3 years' experience within Strategic Account Management, Client Services, Customer Success, Digital Marketing, Marketing Consultancy, or a similar customer-facing role
Strong understanding of marketing strategy and customer lifecycle marketing
Experience working within a marketing agency, marketing automation platform, CRM provider, digital marketing business, customer engagement platform, or similar environment
Proven experience managing a portfolio of customers and owning retention, growth, and commercial outcomes
Experience leading strategic business reviews and presenting to senior stakeholders
Ability to understand customer objectives and translate them into practical marketing and communication strategies
Strong understanding of email marketing, customer journeys, automation, segmentation, pipelining , and customer engagement strategies
Experience gathering customer requirements and translating them into actionable briefs for delivery teams
Excellent relationship-building and stakeholder management skills
Strong commercial awareness with the ability to identify growth opportunities through genuine customer value
Excellent communication, presentation, and consultancy skills
Highly organised with strong account planning and prioritisation skills
Proactive, commercially minded, and solutions-focused approach

Desirable:

Hands-on experience using marketing automation platforms, CRM systems, email marketing platforms, or customer engagement technologies
Experience building or managing automated customer journeys and nurture programmes
Experience briefing creative, technical, or marketing delivery teams
Understanding of multi-channel and cross-channel marketing strategies
SaaS account management experience

Job Type: Full-time

Pay: £38,000.00-£49,867.48 per year

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking

Work Location: Hybrid remote in Nottingham (Nottinghamshire)

Quick apply

Refine Your Search

senior customer service jobs in nottingham, eng

Senior Customer Success Manager

Senior Complaints Insight Specialist

Senior Arrears Specialist

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Assistant Manager

Service Desk Analyst (Fixed Term)

Supervisor (Full-Time)

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Senior Sales Assistant (16 hours contract)

Customer Experience Manager (CXM)

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